1.Detect new outbound SMS
Integrate Close, SMS tools, and contact databases to detect new outbound SMS for review requests.
Update contact after review link sent by SMS
Automatically monitor new outbound SMS across Close and Zapier. Update contact records when review-request SMS sends by filtering review keyword matches, formatting timestamps, and setting the review-sent flagβso you can flag outreach, add notes, and avoid duplicate outreach.
How this automation updates your review outreach
When review-request SMS events go untracked, outreach signals get missed and repeat asks slip through. This automation filters qualifying messages and then formats timestamps and updates contact recordsβso your team can confirm review outreach without manual follow-up.
Closeor swap with your favorite app
2.Continue only for review matches
Integrate Filter by Zapier and messaging rules to continue only for messages that match your review keyword.
Filter by Zapieror swap with your favorite app
3.Format message timestamp
Integrate Formatter by Zapier and date formatting to transform the source timestamp into a readable date string.
Formatter by Zapieror swap with your favorite app
4.Update contact with review note
Integrate Close and contact databases to update the contact review flag and append a timestamped contact note.
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: Cloudbeds, NiceJobSwap with your favorite apps.
Add checked-out guests to guest review outreach list
Your checked-out guests lack review contact records, leaving post-stay outreach incomplete. Add guests to your review audience automatically so campaign managers can request feedback same day.
- Apps: Square, Formatter by Zapier, Filter by Zapier, NiceJobSwap with your favorite apps.
Add completed order customers to review invite campaign
Your completed Square orders don't automatically request reviews, so customer feedback goes uncollected and reputation growth stalls. Enroll buyers into your review campaign to boost 5βstar submissions before the next billing run.
- Apps: Service Fusion, Filter by Zapier, NiceJobSwap with your favorite apps.
Add invoice customers to review outreach list after billing
Your new invoices often lack enrolled contacts for review invites, leaving recent customers unasked. Enroll billed customers into your review outreach list so you can invite them the same day.
- Apps: Zenoti, Filter by Zapier, NiceJobSwap with your favorite apps.
Add new local guests to review request campaign
Your guest records aren't enrolled for review outreach, leaving post-service feedback uncollected and local reputation unmanaged. Enroll eligible guests automatically so requests go out same day.
- Apps: Limo Anywhere, Formatter by Zapier, NiceJobSwap with your favorite apps.
Add paid booking customers to review request list
Your paid reservations lack a review follow-up, leaving post-ride feedback uncollected. Enroll each passenger as a review contact so marketing can request feedback the same day.
- Apps: Google Calendar, Delay by Zapier, LeadConnectorSwap with your favorite apps.
Add upcoming reservation guests to review outreach list
Your calendar reservations miss guest contacts, delaying post-stay review outreach. Add guests to the review campaign automatically so managers can invite them same day.
- Apps: ServiceTitan, Google Sheets, Code by Zapier, Paths by Zapier, NiceJobSwap with your favorite apps.
Create review-ready contacts and bookings from scheduled jobs
Your scheduled jobs often miss linked review contacts and booking records, causing manual steps and outreach delays. You get campaign-ready contacts and bookings so follow-up happens same day.
- Apps: FareHarbor, Code by Zapier, Filter by Zapier, Delay by Zapier, NiceJobSwap with your favorite apps.
Enroll checked in bookings into post stay review campaign
Your bookings that mark guests as checked in don't trigger review invites, leaving post-visit outreach inconsistent. Enroll them automatically so you start review requests the next day.
- Apps: Zenoti, Filter by Zapier, HubSpotSwap with your favorite apps.
Enroll paid guests into post-service review email journey
Your closed guest invoices often lack an immediate follow-up, causing missed reviews and lost rebooking momentum. Enroll guests into a post-service review email to capture feedback within 24 hours.
- Apps: Schedule by Zapier, Formatter by Zapier, Google Sheets, Filter by Zapier, SendGridSwap with your favorite apps.
Send 24-hour post-visit review requests to recent guests
Your reservations miss timely follow-up and many guests don't get review requests after visits. You get review requests sent within 24 hours and reservation statuses updated for next-day follow-up.
- Apps: Webhooks by Zapier, Filter by Zapier, GmailSwap with your favorite apps.
Send approved booking details to external review aggregator
Approved bookings don't generate review prompts, leaving customer feedback sparse for campaigns. This routes booking details to a review aggregator so prompts publish quickly and improve reputation within minutes.
- Apps: Schedule by Zapier, Zapier Tables, Looping by Zapier, Filter by Zapier, Formatter by Zapier, Webhooks by ZapierSwap with your favorite apps.
Send departure review requests to guests each morning
Your departing bookings often miss review outreach, delaying guest feedback and hiding listing performance. It sends review requests to departing guests automatically so you capture feedback same day.
- View all
Explore all review solicitation automations
Increase customer reviews with automated request sends, follow-up reminders, and response tracking
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.