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Send post-experience review SMS to guests and ops

Automatically monitor daily booking schedules across Schedule by Zapier and Google Sheets, then format send dates across Formatter by Zapier. Send post-experience review SMS when computed send time arrives or qualifying rows match, so you can reach guests, reduce manual follow-up, and alert ops for external invoices without paperwork.

How this automation sends review reminders at the right time

When daily schedules and opt-in flags sit scattered, delayed follow-ups can lower review response rates. This automation formats schedule dates, finds qualifying bookings, and sends SMS plus internal invoice alertsβ€”so your team can get responses without manual chasing.

  1. 1.Triggers daily at 08:00 local time

    Integrate Schedule by Zapier and scheduling tools to check for the daily send window to start processing bookings.

    Schedule by Zapieror swap with your favorite app
  2. 2.Formats schedule date for lookup

    Integrate Formatter by Zapier and date processing to format today’s schedule date to locate matching rows.

    Formatter by Zapieror swap with your favorite app
  3. 3.Finds rows for the formatted date

    Integrate Google Sheets and data lookup tools to match the formatted date and return the bookings for that day.

    Google Sheetsor swap with your favorite app
  4. 4.Iterates through each booking row

    Integrate Looping by Zapier and field mapping to iterate rows and map guest and order details for sending.

    Looping by Zapieror swap with your favorite app
  5. 5.Computes preferred send time

    Integrate Formatter by Zapier and time offset tools to compute send time from end time for each booking.

    Formatter by Zapieror swap with your favorite app
  6. 6.Delays until computed send time

    Integrate Delay by Zapier and scheduling controls to wait until the computed send time before messaging.

    Delay by Zapieror swap with your favorite app

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Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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  1. Step 1

    Connect your tools

    Bring your apps together so information can move automatically between the tools your team already uses.

  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

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