Zendesk + PagerDuty Integrations
How to connect Zendesk + PagerDuty
Zapier lets you send info between Zendesk and PagerDuty automatically—no code required.
Popular Zendesk + PagerDuty workflows
Create tickets on Zendesk for new or updated incidents on PagerDuty
Create tickets on Zendesk for new or updated incidents on PagerDutypremiumTrigger incidents on PagerDuty for new Zendesk tickets
Trigger incidents on PagerDuty for new Zendesk ticketspremium
New GroupTriggers when a new group is created.Trigger- New OrganizationTriggers when a new organization is added to Zendesk.Trigger
- Recent TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).Trigger
- New Action on TicketTriggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.Trigger
- New TicketTriggers when a new ticket is added to a view.Trigger
- New UserTriggers when a new user is created.Trigger
- New ViewTriggers when a new view is created.Trigger
- Create OrganizationCreate a new organization.Action
- Zendesk
Create a new ticket.
Scheduled
Action
- Zendesk
Attach a file to an existing ticket.
Scheduled
Action
- Zendesk
Add a comment to an existing ticket.
Scheduled
Action
- Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
- Zendesk
Update an existing organization.
Scheduled
Action
- Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
- Zendesk
Update an existing user.
Scheduled
Action
- Zendesk
Create a new user.
Scheduled
Action
- Zendesk
Finds an existing agent.
Scheduled
Action
- Zendesk
Finds an existing group.
Scheduled
Action
- Zendesk
Finds an existing organization.
Scheduled
Action
- Zendesk
Finds an existing ticket.
Scheduled
Action
- Zendesk
Finds an existing user.
Scheduled
Action
- Zendesk
Finds or creates a specific organization.
Scheduled
Action
- Zendesk
Finds or creates a specific ticket.
Scheduled
Action
- Zendesk
Finds or creates a specific user.
Scheduled
Action
- PagerDuty
Triggers when new incidents are created, or when existing incidents change state.
Instant
Trigger
- PagerDuty
Acknowledge the incident with this Incident Key.
Scheduled
Action
- PagerDuty
Resolve the incident with this Incident Key.
Scheduled
Action
- PagerDuty
Trigger an incident in PagerDuty with this Incident Key.
Scheduled
Action
- PagerDuty
Find the user on call for a specific schedule.
Scheduled
Action
How Zendesk + PagerDuty Integrations Work
- Step 1: Authenticate Zendesk and PagerDuty.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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