Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Desk

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Freshdesk

HappyFox is a customer support, ticket support software that ensures lowest response time for all your customers queries. A really simple help desk!

HappyFox

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.

Here are some creative ways to use Zendesk and Zapier:

 Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.

 Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.

 Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.

Zendesk

OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.

OpsGenie

Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

Datadog

Monitis is the first cloud-based all-in-one monitoring solution. Our cutting edge dashboard will show you how your websites, servers and applications are running and alert you when things go wrong.

Monitis

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Freshservice

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Amazon CloudWatch

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Creating a great customer experience requires constant communication within your team. You can use Zapier with PagerDuty to automatically create issues in your project management system and keep records for important tasks so your team can focus on creating and maintaining great customer experiences. You can even use Zapier to remind your team members when they’re on call—so nothing slips through the cracks. 

Here are some creative ways to use PagerDuty with Zapier:

Make sure your team members know when they’re on call. Set up a weekly or daily trigger to find the user on call in PagerDuty and send a reminder message through Slack.

Create JIRA issues for new or updated PagerDuty incidents so your development team can get them resolved faster. 

The last thing you want to worry about in an all-hands-on-deck situation is record-keeping. You can focus on more important tasks when you use Zapier to add new rows to a Google Sheets spreadsheet when there are new or updated incidents in PagerDuty.

Zendesk

PagerDuty

Zendesk

PagerDuty

Zendesk + PagerDuty Integrations

Popular Ways to Connect Zendesk and PagerDuty

Create tickets on Zendesk for new or updated incidents on PagerDuty

Trigger incidents on PagerDuty for new Zendesk tickets

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How Zendesk + PagerDuty Integrations Work

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