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Twilio + Zendesk

Send sms via Twilio for every updated ticket in Zendesk

Keep abreast of your customer service operations and make instant follow-ups easier with this seamless workflow. When a ticket is updated in Zendesk, a text message will be immediately sent via Twilio. This streamlined process enables you to promptly address any changes and maintain high-quality support for your customers. Stay efficient, highly-responsive, and keep your customers pleased.

Keep abreast of your customer service operations and make instant follow-ups easier with this seamless workflow. When a ticket is updated in Zendesk, a text message will be immediately sent via Twilio. This streamlined process enables you to promptly address any changes and maintain high-quality support for your customers. Stay efficient, highly-responsive, and keep your customers pleased.

  1. When this happens...
    ZendeskZendesk
    Updated Ticket

    Triggers when an existing ticket is updated.

    TriggerScheduled
  2. automatically do this!
    TwilioTwilio
    Send SMS

    Send a SMS to a number or numbers.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn moreHelp

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  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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