Loading

Twilio + Zendesk

Send sms via Twilio for new tickets in Zendesk

Stay connected with your customers through prompt communication. With this workflow, when a new ticket appears in Zendesk, it will trigger a text message through Twilio, ensuring rapid and efficient customer support. This streamlines your support process by providing immediate updates and maintaining effective communication channels. Benefit from this seamless integration between Zendesk and Twilio to enhance your customer relationship management.

Stay connected with your customers through prompt communication. With this workflow, when a new ticket appears in Zendesk, it will trigger a text message through Twilio, ensuring rapid and efficient customer support. This streamlines your support process by providing immediate updates and maintaining effective communication channels. Benefit from this seamless integration between Zendesk and Twilio to enhance your customer relationship management.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    TwilioTwilio
    Send SMS

    Send a SMS to a number or numbers.

    ActionWrite
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn moreHelp

Related categories

  • Phone & SMS

Similar apps

CallFire integrationsCallFire integrations

CallFire

Phone & SMS
Burst SMS integrationsBurst SMS integrations

Burst SMS

Phone & SMS
RingCentral integrationsRingCentral integrations

RingCentral

Phone & SMS
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

Similar apps

Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Freshdesk integrationsFreshdesk integrations

Freshdesk

Customer Support
HappyFox integrationsHappyFox integrations

HappyFox

Customer Support