Create Zendesk ticket comments for new Twilio calls
Effortlessly keep track of customer calls by connecting Twilio and Zendesk with this automation. When a new call is recorded in the Twilio app, a comment will be added to the corresponding ticket in Zendesk, ensuring all call details are easily accessible for reference and follow-up. Stay organized and efficient by allowing this workflow to manage your customer call information for you.
Effortlessly keep track of customer calls by connecting Twilio and Zendesk with this automation. When a new call is recorded in the Twilio app, a comment will be added to the corresponding ticket in Zendesk, ensuring all call details are easily accessible for reference and follow-up. Stay organized and efficient by allowing this workflow to manage your customer call information for you.
- When this happens...New Call
Triggered when a call is finished on your Twilio number.
- automatically do this!Add Comment to Ticket
Add a Comment to an existing Ticket.
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New Phone Number
Triggered when you add a new phone number.
Try ItNew Recording
Triggered when a new recording is available on your account.
Try ItNew Transcription
Triggered when a new transcription is available on your account.
Try ItFrom NumberRequired
Alphanumeric Sender ID
To NumberRequired
MessageRequired
Media Url
Send Large Messages?