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Slack + Freshdesk Integrations

How to connect Slack + Freshdesk

Zapier lets you send info between Slack and Freshdesk automatically—no code required.

When this happens...
SlackSlack
New Channel

Triggers whenever a new #channel is created.

automatically do this!
FreshdeskFreshdesk
Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Slack logo
Slack logo
Freshdesk logoFreshdesk logo

Do Even More with Slack + Freshdesk

With Zapier, you can do more than just connect 2 apps—you can automate entire processes from beginning to end! Here are some popular ways users make their Slack + Freshdesk workflows do more for them.

  • Filter by Zapier logo

    Zapier users love adding Filter by Zapier to their workflows

    Send Slack channel notifications when Freshdesk tickets are updated

    Send Slack channel notifications when Freshdesk tickets are updated
    • Filter by Zapier logo
    • Freshdesk logo
    • Slack logo
    Filter by Zapier + Freshdesk + Slack
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Supported triggers and actions

What does this mean?

How Slack + Freshdesk Integrations Work

  1. Step 1: Authenticate Slack + Freshdesk.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps

Slack Tutorials

Freshdesk Tutorials

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn More

Related categories

  • Team Chat

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freshdesk logo
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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