Loading

Slack + Freshdesk Integrations

How to connect Slack + Freshdesk

Zapier lets you send info between Slack and Freshdesk automatically—no code required. With 5,000+ supported apps, the possibilities are endless.

Choose a Trigger
Start herearrow pointing down
Start herearrow pointing down
Choose an Action
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

  • Create Freshdesk tickets from new Slack channel messages

    • Slack logo
    • Freshdesk logo
    Slack + Freshdesk
  • Create Slack channel messages for new Freshdesk ticket notes

    • Freshdesk logo
    • Slack logo
    Freshdesk + Slack
  • Send direct messages in Slack for new tickets in Freshdesk

    • Freshdesk logo
    • Slack logo
    Freshdesk + Slack
  • Send Slack channel messages for new Freshdesk ticket notes

    • Freshdesk logo
    • Slack logo
    Freshdesk + Slack
  • Send private channel messages in Slack for new tickets in Freshdesk

    • Freshdesk logo
    • Slack logo
    Freshdesk + Slack

Create Freshdesk tickets from new Slack channel messages

  • Slack logo
  • Freshdesk logo
Slack + Freshdesk

Create Slack channel messages for new Freshdesk ticket notes

  • Freshdesk logo
  • Slack logo
Freshdesk + Slack

Send direct messages in Slack for new tickets in Freshdesk

  • Freshdesk logo
  • Slack logo
Freshdesk + Slack

Send Slack channel messages for new Freshdesk ticket notes

  • Freshdesk logo
  • Slack logo
Freshdesk + Slack

Send private channel messages in Slack for new tickets in Freshdesk

  • Freshdesk logo
  • Slack logo
Freshdesk + Slack

Top companies trust Zapier to automate work and free up time

Connect your apps and automate workflows

Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work.


OR

By signing up, you agree to Zapier's terms of service and privacy policy.


OR

By signing up, you agree to Zapier's terms of service and privacy policy.

Slack logo
Freshdesk logo

Do Even More with Slack + Freshdesk

With Zapier, you can do more than just connect 2 apps—you can automate entire processes from beginning to end! Here are some popular ways users make their Slack + Freshdesk workflows do more for them.

  • Zapier users love adding Filter by Zapier to their workflows

    Send Slack channel notifications when Freshdesk tickets are updated

    Premium
    Send Slack channel notifications when Freshdesk tickets are updated
    • Filter by Zapier logo
    • Freshdesk logo
    • Slack logo
    Filter by Zapier + Freshdesk + Slack
  • Zapier users love adding Digest by Zapier to their workflows

Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Pushed Message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    Trigger
    Instant
    Try It

How Slack + Freshdesk Integrations Work

  1. Step 1: Authenticate Slack and Freshdesk.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Slack Tutorials

slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn moreHelp

Related categories

  • Team Chat

Similar apps

Chatwork integrationsChatwork integrations

Chatwork

Team Chat
Microsoft Teams integrationsMicrosoft Teams integrations

Microsoft Teams

Microsoft, Team Chat
Twist integrationsTwist integrations

Twist

Team Chat
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Similar apps

Zendesk integrationsZendesk integrations

Zendesk

Customer Support
Help Scout integrationsHelp Scout integrations

Help Scout

Customer Support
Mojo Helpdesk integrationsMojo Helpdesk integrations

Mojo Helpdesk

Customer Support

Get started for free

You can't add more hours to the day. Zapier is the next best thing.


OR

By signing up, you agree to Zapier's terms of service and privacy policy.