Microsoft Teams

Microsoft Teams + Help Scout Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Microsoft Teams and Help Scout, with as many as 16 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Microsoft Teams + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

Conversation Assigned

Triggers when a conversation is assigned to agent.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Channel

Triggers when a new channel is created within a team.

Send Channel Message

Sends a new message within a channel.

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Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations