How to connect LiveAgent + Slack
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New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Try ItEmail AddressRequired
Enter email address of customer to be added.
Name of GroupRequired
Enter group name.
EmailRequired
Enter Customer email.
Name
Enter Customer name in format "Firstname Lastname".
Gender
Gender (Possible values: M - Male, F - Female).
Role
Role (Possible values: V - Visitor, R - Registered visitor).
Trigger for Bot Messages?
If
no
, only messages sent by users will trigger the Zap. Ifyes
, messages sent by users and slackbots will trigger the Zap.Warning: Slackbots don't have profiles. If
yes
, don't depend on user profile information being present. Also, avoid Zap loops where Zaps trigger and post slackbot messages to the same channel!
Try It
New Customer
Triggers when a new customer is added to system.
Try ItDepartmentRequired
Select appropriate Department.
Email AddressRequired
Ticket creator identifier - can be userid or email of an existing agent or customer.
SubjectRequired
Enter subject of message.
Recipient EmailRequired
Enter Recipient email address.
MessageRequired
Enter Message body.
Recipient Name
Enter Recipient name in format "Firstname Lastname".
CC Email Address
Enter another recipients emails separated by comma.
Conversation Status
Status of created conversation. If not set, conversation status will be "N" - new.
Mail Messsage ID
Enter Mail message id. If specified, all reply emails which will have given mail message id in in-reply-to header will be assigned to this conversation.
Do Not Send Mails
Disable sending a mail to customer.
Is Html Message
Set this to Y is the message text is formatted in html.
Email AddressRequired
Enter customer email address.
Group NameRequired
Enter group name.
New Channel
Triggers whenever a new #channel is created.
Try It
How LiveAgent + Slack Integrations Work
- Step 1: Authenticate LiveAgent and Slack.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
Slack Tutorials
Related categories
Related categories
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