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  • Slack logoSlack logo

LiveAgent + Slack Integrations

How to connect LiveAgent + Slack

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  • LiveAgent triggers, actions, and search
    New Customer (Experimental)
    Triggers when a new customer is added to system. (uses API v3).
    Trigger
    Scheduled
  • LiveAgent triggers, actions, and search
    New Customer
    Triggers when a new customer is added to system.
    Trigger
    Scheduled
  • LiveAgent triggers, actions, and search
    Add Customer to Group
    Add customer to group.
    Action
    Write
  • LiveAgent triggers, actions, and search
    Create Conversation
    Creates new conversation.
    Action
    Write
  • LiveAgent triggers, actions, and search
    Add New Customer
    Adds new contact/customer to system.
    Action
    Write
  • LiveAgent triggers, actions, and search
    Remove Customer From Group
    Removes customer from particular group.
    Action
    Write
  • Slack triggers, actions, and search
    New Public Message Posted Anywhere
    Triggers when a new message is posted to any public channel.
    Trigger
    Instant
  • Slack triggers, actions, and search
    New Channel
    Triggers whenever a new #channel is created.
    Trigger
    Instant
  • Slack

    Triggers when a new message is posted to a specific #channel you choose.

    Instant

    Trigger

  • Slack

    Triggers when a custom emoji has been added to a team.

    Instant

    Trigger

  • Slack

    Triggers when a new file is uploaded to your workspace.

    Instant

    Trigger

  • Slack

    Triggers when a username or highlight word is mentioned in a public #channel.

    Instant

    Trigger

  • Slack

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    Instant

    Trigger

  • Slack

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    Instant

    Trigger

  • Slack

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    Instant

    Trigger

  • Slack

    Triggers when you save a message.

    Instant

    Trigger

  • Slack

    Triggers when a new Slack user is created / first joins your org.

    Instant

    Trigger

  • Slack

    Adds a reminder for yourself or a teammate, just like the

    Scheduled

    Action

  • Slack

    Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

    Scheduled

    Action

  • Slack

    Post a new message to a specific #channel you choose. Can also schedule a message for later.

    Scheduled

    Action

  • Slack

    Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    Scheduled

    Action

  • Slack

    Creates a new channel.

    Scheduled

    Action

  • Slack

    Post a new message to a private channel you choose. Can also schedule a message for later.

    Scheduled

    Action

  • Slack

    Sets the topic on a selected channel.

    Scheduled

    Action

  • Slack

    Update basic profile fields such as name or title

    Scheduled

    Action

  • Slack

    Sets your Slack status to the given text and emoji.

    Scheduled

    Action

  • Slack

    Finds a Slack message using the Slack Search feature.

    Scheduled

    Action

  • Slack

    Finds a user by matching against their email instead of their username.

    Scheduled

    Action

  • Slack

    Finds a user by their ID.

    Scheduled

    Action

  • Slack

    Finds a user by matching against their real name instead of their username.

    Scheduled

    Action

  • Slack

    Finds a user by their username.

    Scheduled

    Action

How LiveAgent + Slack Integrations Work

  1. Step 1: Authenticate LiveAgent and Slack.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Slack Tutorials

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About LiveAgent

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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