LiveAgent + Simplesat

LiveAgent + Simplesat integrations

Create conversations in LiveAgent after receiving new Simplesat feedback

Close the loop with customer satisfaction feedback by creating new conversations in LiveAgent after receiving new Simplesat CSAT or NPS ratings. Just choose the department, then you can configure which Simplesat rating details should integrate with the conversation.

When this happens...
New FeedbackTriggers when new feedback is received.
TriggerInstant
automatically do this!
Create ConversationCreates new conversation.
ActionWrite

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More things you can do with Simplesat and LiveAgent

Discover other triggers and actions you can use with Simplesat and LiveAgent

New Feedback
Triggers when new feedback is received.
Trigger
Instant
Try It
- Survey API endpoint
  Required
- Customer name
- Customer email
  Required
- Customer company
- Team member ID
- Team member name
- Team member email
- Ticket ID
- Ticket subject
Action
Write
- Id
  Required
Action
Search
- Id
  Required
Action
Search
New Customer
Triggers when a new customer is added to system.
Trigger
Polling
Try It

- Department
  Required
- Email Address
  Required
- Subject
  Required
- Recipient Email
  Required
- Message
  Required
- Recipient Name
- CC Email Address
- Conversation Status
- Mail Messsage ID
- Do Not Send Mails
- Is Html Message
Action
Write
- Email Address
  Required
- Group Name
  Required
Action
Write

- external_id
- Name
- Email
  Required
- Company
- Custom attributes
- Tags
Action
Write
- external_id
- Name
- Email
  Required
- Custom attributes
Action
Write
- Id
  Required
Action
Search
New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Trigger
Polling
Try It
- Email Address
  Required
- Name of Group
  Required
Action
Write
- Email
  Required
- Name
- Gender
- Role
Action
Write

About LiveAgent

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more

HelpHelp

Related categories

Customer Support

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About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.

Learn moreLearn moreHelpHelp

Related categories

Forms & Surveys

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Create conversations in LiveAgent for new Simplesat feedback

Add customers to groups in LiveAgent for new positive feedback in Simplesat