LiveChat

LiveChat Integrations

  • Add rows in Google Sheets when LiveChat chats end

    LiveChat is efficient and fast for conversing with your customers, but it's typically a one-on-one conversation. If your whole team needs visibility to LiveChat stats, you can use this Zapier integration to add a row in a Google Sheets doc when a LiveChat chat ends. It's a perfect way to keep a log of your completed chats.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds a row in a Google Sheets doc

    What You Need

    • LiveChat account
    • Google account
  • Get Slack messages for new LiveChat chats

    You use LiveChat because it's way faster than email and more efficient than the phone - but integrating LiveChat with Slack would really take your customer support to the next level. This Zapier integration will send a message to Slack whenever a new chat is initiated in LiveChat. That way, you can notify your team of new chats, or get a private message for chats that need a personal reply.

    How It Works

    1. A new chat is initiated in LiveChat
    2. Zapier sends a message to a designated Slack channel

    What You Need

    • LiveChat account
    • Slack account
  • Add HubSpot contacts from LiveChat chats

    If your support team is chatting in LiveChat but your sales team is managing contacts in HubSpot, this Zapier integration can help connect the dots. After setting it up, a new lead in HubSpot will automatically be created when you chat with a new website visitor.

    How It Works

    1. A new chat begins in LiveChat
    2. Zapier adds this contact to HubSpot

    What You Need

    • LiveChat account
    • HubSpot account
  • Add finished LiveChat chat contacts to a MailChimp List

    Typically after a LiveChat ends, your personal interaction with that customer ends, too. Not so with this LiveChat - MailChimp integration. After you set it up, you can gain new subscribers from live chats. Use this information to follow up with a customer service survey or a coupon code for a future purchase.

    How It Works

    1. A LiveChat session finishes
    2. Zapier adds this customer as a MailChimp subscriber

    What You Need

    • LiveChat account
    • MailChimp account
  • Get emailed when LiveChat chats end

    If you spend more time in your inbox than in LiveChat, this Zapier integration can help you maximize your day. Get an email when a LiveChat chat ends, as a quick way to get notified of every completed chat or to make sure you have a record of the conversation.

    How It Works

    1. A LiveChat chat ends
    2. Zapier sends an email using Email by Zapier

    What You Need

    • LiveChat account
    • Zapier account
  • Add new leads in Salesforce when LiveChat chats end

    By aligning customer support and sales, your team can work smarter and more efficiently, closing sales faster than ever. This Zapier integration will add new leads in Salesforce when LiveChat chats end, so you'll have a record of your conversations and a way to know who needs a followup.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds a lead in Salesforce

    What You Need

    • LiveChat account
    • Salesforce account
  • Create new HubSpot contacts when LiveChat chats end

    Your Sales and Support teams need the most updated customer details, but when customers use live chat there isn't an easy way to save those contacts. This Zapier integration fixes that hiccup and creates a new contact in HubSpot - or updates an existing contact - when a LiveChat chat ends.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds or updates the contact information in HubSpot

    What You Need

    • LiveChat account
    • HubSpot account
  • Add leads to Zoho CRM when LiveChat chats end

    Typically, you manually fill up your CRM database with information gathered over the phone or via email. By using Zapier to connect LiveChat and Zoho CRM, your sales team can reach out to everyone who showed interest in your product or service. After this integration is set up, Zapier will add leads to Zoho CRM when LiveChat chats are finished.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds the lead to Zoho CRM

    What You Need

    • LiveChat account
    • Zoho CRM account
  • Create new Trello cards when LiveChat chats end

    After a chat with a customer ends, there is usually a followup that needs to be done. Use this Zapier integration to organize your tasks the same way you organize the rest of your projects—in Trello. Set this up, and when a LiveChat chat ends, Zapier will create a new Trello card in your team's board.

    How It Works

    1. A LiveChat chat ends
    2. Zapier creates a new Trello card to a designated board

    What You Need

    • LiveChat account
    • Trello account
  • Add new LiveChat chats to Google Sheets

    If you need an organized way to keep a bird's eye view of all LiveChat chats, this LiveChat - Google Sheets integration is a handy solution. Every time a new LiveChat chat begins, the chat will be added as a new row in your Google Sheets document. It's the perfect way to keep a full log of all your chats.

    How It Works

    1. A new LiveChat chat begins
    2. Zapier adds that chat to a new row in Google Sheets

    What You Need

    • LiveChat account
    • Google account
  • Send HubSpot form submissions when LiveChat chats end

    Customers love live chat because it's instant, real-time communication with your support team. But if your team needs to save certain information from the chat, it can be a hassle to copy and paste. This Zapier integration saves them time by filling out a HubSpot form automatically when a LiveChat chat ends.

    How It Works

    1. A LiveChat chat ends
    2. Zapier sends select information via a HubSpot form

    What You Need

    • LiveChat account
    • HubSpot account
  • Add Pipedrive deals when new LiveChat chats end

    LiveChat isn't just for quick, one-on-one customer interactions, it's the place where long-term deals begin. Use this Zapier integration to turn leads into deals more efficiently than ever before. Every time a LiveChat chat ends, a new deal is added in Pipedrive.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds a deal in Pipedrive

    What You Need

    • LiveChat account
    • Pipedrive account
  • Add new LiveChat contacts to Infusionsoft

    A new LiveChat is the chance to connect with a potential customer in real time, but it's also an opportunity to turn that chat into a lead. Automate this action with this Zapier integration and every time a new LiveChat chat begins, the contact will be added to Infusionsoft. Or, if you've already added the contact previously, this integration can log the conversation so you'll have a record of every time you've talked to that contact.

    How It Works

    1. A new LiveChat chat begins
    2. Zapier adds this contact to Infusionsoft

    What You Need

    • LiveChat account
    • Infusionsoft account
  • Add Your LiveChat Contacts to Your Benchmark Email Lists

    Whenever you chat with your customers, don't let your support and marketing end there. Add your customers from completed chats in LiveChat automatically to your Benchmark Email lists with this integration.

    How it Works

    Zapier will watch your LiveChat account for new completed chat conversations. Whenever you've finished helping a customer, Zapier will copy their contact info and add it to your Benchmark Email list.

    What You Need

    • A LiveChat account
    • A Benchmark Email Account with an active list

    Got that? Then let's get started.

  • Add leads to Zendesk Sell when new LiveChat chats end

    When a LiveChat chat ends, there's a moment of accomplishment for helping a customer - but it's only the beginning of your relationship if you use this Zapier integration. Every time a LiveChat ends, the contact will be automatically added as a lead in Zendesk Sell.

  • Create new Infusionsoft contacts from finished LiveChat chats

    If you’re using Infusionsoft to power your sales and marketing, and taking advantage of LiveChat for customer support, then you know the value of streamlined, integrated solutions for growth hacking and customer retention. This Zapier integration pushes LiveChat contacts to Infusionsoft, making it effortless to capture new leads.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds this customer to Infusionsoft as a contact

    What You Need

    • LiveChat account
    • Infusionsoft account
  • Add new LiveChat contacts to Google Contacts

    Wouldn't it be more efficient if your sales team and support team had seamless access to the same contacts? This Zapier integration makes it dead easy to transition a visitor from a lead to a sale. Every time a new LiveChat chat starts, the contact is added to Google Contacts so you can followup with them, or share the contact with the rest of your team.

    How It Works

    1. A new LiveChat chat begins
    2. Zapier adds the lead to Google Contacts

    What You Need

    • LiveChat account
    • Google account
  • Get Slack messages when LiveChat chats end

    You use Slack because it keeps all of your team's communication in one place, so why should your live chat be any different? Stop flipping between apps and use this Zapier integration to get Slack messages when a LiveChat chat ends.

    How It Works

    1. A LiveChat chat ends
    2. Zapier sends a message to a designated Slack channel

    What You Need

    • LiveChat account
    • Slack account
  • Log LiveChat chats to Podio

    A new LiveChat chat can kick off a chain of events that need to be managed and monitored in your project management tool. Use this Zapier integration to streamline your workflow and automatically create an item in Podio when a LiveChat chat begins.

    How It Works

    1. A new chat begins in LiveChat
    2. Zapier adds an item in Podio

    What You Need

    • LiveChat account
    • Podio account
  • Add new LiveChat chat contacts to a MailChimp list

    If you're looking for new ways to grow your email list, this Zapier integration can help expand your reach. When a new LiveChat chat begins, the contact will be automatically added to a MailChimp list. After it's set up, it's easy to follow up with these customers with a personalized message or a customer support survey.

    How It Works

    1. A new chat starts in LiveChat
    2. Zapier adds this contact as a MailChimp subscriber

    What You Need

    • LiveChat account
    • MailChimp account
  • Add Close.io leads from new LiveChat chats

    Do you want to get more quality leads in the pipeline faster? Of course! We all do! Use this Zapier integration to automatically turn LiveChat chats into leads in Close.io and shorten your sales cycle.

    How It Works

    1. A new chat begins in LiveChat
    2. Zapier adds this lead to Close.io

    What You Need

    • LiveChat account
    • Close.io account
  • Create and update Hatchbuck contacts from contacts in LiveChat

    Having conversations with your potential clients on LiveChat can be a great start to the marketing relationship, but make sure it doesn't end there! Have Zapier watch for completed chats in LiveChat and send those contacts over to Hatchbuck to continue nurturing.

    Note: You must capture an email address for this Zap to work.

    How It Works

    1. A LiveChatter completes a conversation with you
    2. Zapier sends that contact and their information to Hatchbuck

    What You Need

    • LiveChat account
    • Hatchbuck account
  • Add new Asana stories when LiveChat chats end

    If you want your LiveChat chats stored in Asana for reference, this Zapier integration will supercharge your productivity. When a LiveChat chat ends, a new Asana story is added automatically.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds a new Asana story

    What You Need

    • LiveChat account
    • Asana account
  • Add new Pipedrive contacts when LiveChat chats end

    Any interaction a customer has with your support team is a chance to add or retain their business, but moving details from live chat to a CRM can be a manual effort. This Zapier integration automatically adds a LiveChat user to Pipedrive as a person so their contact details are saved without any copy or paste needed.

    How It Works

    1. A LiveChat chat ends
    2. Zapier adds a new person to Pipedrive

    What You Need

    • LiveChat account
    • Pipedrive account
  • Post new LiveChat chats to HipChat

    If you spend more of your day in HipChat than anywhere else, it makes sense to get notified of everything in one place. Use this Zapier integration to get HipChat alerts whenever a new LiveChat chat begins. Stay on top of your customer chats without needing to flip back and forth between apps.

    How It Works

    1. A new LiveChat chat starts
    2. Zapier sends a HipChat message to a designated room

    What You Need

    • LiveChat account
    • HipChat account

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LiveChat Integration Details

Launched on Zapier March 19, 2013

Zapier combines Triggers (like "Finished Chat") and Actions (like "Create Campaign") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following LiveChat Triggers, Searches, and Actions are supported by Zapier:

Finished Chat

Triggers when the chat is ended.

New Ticket

Triggers when the ticket is created.

New Visitor in Queue

Triggers when a visitor enters queue.

New Chat

Triggers when the chat is started.

Chat Changed

Triggers when the tag list for a particular chat was changed.

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LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.