Connect LiveChat and Microsoft Teams to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect LiveChat to Microsoft Teams with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate LiveChat with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects LiveChat and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Chat Changed
Triggers when the tag list for a particular chat was changed.
Try ItTriggerInstant - New Chat
Triggers when the chat is started.
Try ItTriggerInstant - New Visitor in Queue
Triggers when a visitor enters queue.
Try ItTriggerInstant - TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling
- Finished Chat
Triggers when the chat is ended.
Try ItTriggerInstant - New Ticket
Triggers when the ticket is created.
Try ItTriggerInstant - TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use LiveChat and Microsoft Teams
Notify engineers in Teams about finished LiveChat support.
When a LiveChat session ends, Zapier sends a notification to the engineering team in Microsoft Teams. This ensures engineers are aware of customer-reported issues, streamlining follow-up actions to improve product performance.
Engineering
Notify IT team in Teams about new LiveChat visitors.
Stay on top of visitor activity by notifying the IT team when a new visitor enters the queue in LiveChat. Zapier triggers a Microsoft Teams message, helping your IT team monitor and respond to site issues more effectively.
IT
Alert marketing in Teams for new LiveChat tickets.
Once a new ticket is created in LiveChat, Zapier sends an alert to your marketing team in a Microsoft Teams channel. This ensures marketing can address customer concerns related to campaigns or promotions faster.
Marketing & Marketing OpsLearn how to automate Microsoft Teams on the Zapier blog
Frequently Asked Questions about LiveChat + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveChat and Microsoft Teams
How do I integrate LiveChat with Microsoft Teams?
Integrating LiveChat with Microsoft Teams can be achieved through our platform by setting up a Zap that connects both applications. You can select specific triggers, such as 'New Chat' in LiveChat, to initiate an action in Microsoft Teams, like sending a channel message.
Can I send LiveChat transcripts to a Microsoft Teams channel?
Yes, you can send chat transcripts from LiveChat to a specific Microsoft Teams channel by configuring an action within our integration platform. After setting the trigger as 'Chat Closed' in LiveChat, you can create an action that posts the transcript details into your chosen Teams channel.
Is it possible to receive notifications in Microsoft Teams when a new chat starts in LiveChat?
Certainly! You can set up a notification system where whenever a new chat begins on LiveChat, a trigger activates and sends an alert to your selected Microsoft Teams channel so you're always informed of new interactions.
How do I manage user authentication for both LiveChat and Microsoft Teams during integration?
During the integration setup on our platform, you'll need to authenticate both your LiveChat and Microsoft Teams accounts. We ensure that this process is secure and straightforward by guiding you through the required permissions that let our system access necessary data from both services.
What triggers are available for integrating LiveChat with Microsoft Teams?
Our system provides various triggers for integrating these two applications, including 'New Chat', 'New Ticket', and 'Updated Chat Status' from LiveChat. These triggers will initiate corresponding actions within your configured Microsoft Teams workflows.
Can I customize messages sent from LiveChat to appear differently in Microsoft Teams?
Yes, when setting up the integration on our platform, you have options to customize how messages appear once they reach your chosen channels or users in Microsoft Teams. This includes adding team-specific headers or reformatting text as needed for clarity or emphasis.
Are there limitations on the number of actions I can automate between LiveChat and Microsoft Teams?
While we offer robust features for automation between these platforms, the number of Zaps (automation tasks) you can create may depend on your current subscription plan with us. However, within each Zap involving multiple steps, you'll have flexibility over how many actions are executed following any trigger event.
