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Zapier makes it easy to integrate LiveChat with Microsoft Teams - no code necessary. See how you can get setup in minutes.

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LiveChat
LiveChat logo
LiveChat
1. Choose trigger event
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Microsoft Teams
Microsoft Teams logo
Microsoft Teams
2. Choose action
LiveChat logo
1. Select the event
Setup
Test
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LiveChat
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.

Add your action

An action happens after the trigger—such as "Create Channel" in Microsoft Teams.

You’re connected!

Zapier seamlessly connects LiveChat and Microsoft Teams, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • LiveChat triggers, actions, and search
    Chat Changed

    Triggers when the tag list for a particular chat was changed.

    Trigger
    Instant
    Try It
  • LiveChat triggers, actions, and search
    New Visitor in Queue

    Triggers when a visitor enters queue.

    Trigger
    Instant
    Try It
    • Team
      Required
    • Channel
      Required
    • Member
    • Highlight Word
    Trigger
    Polling
    Try It

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use LiveChat and Microsoft Teams

Notify engineers in Teams about finished LiveChat support.

When a LiveChat session ends, Zapier sends a notification to the engineering team in Microsoft Teams. This ensures engineers are aware of customer-reported issues, streamlining follow-up actions to improve product performance.

Engineering
Try it
Notify IT team in Teams about new LiveChat visitors.

Stay on top of visitor activity by notifying the IT team when a new visitor enters the queue in LiveChat. Zapier triggers a Microsoft Teams message, helping your IT team monitor and respond to site issues more effectively.

IT
Alert marketing in Teams for new LiveChat tickets.

Once a new ticket is created in LiveChat, Zapier sends an alert to your marketing team in a Microsoft Teams channel. This ensures marketing can address customer concerns related to campaigns or promotions faster.

Marketing & Marketing Ops

Learn how to automate Microsoft Teams on the Zapier blog

Make work flow with AI

Level up your LiveChat to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about LiveChat + Microsoft Teams integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveChat and Microsoft Teams

How do I integrate LiveChat with Microsoft Teams?

Integrating LiveChat with Microsoft Teams can be achieved through our platform by setting up a Zap that connects both applications. You can select specific triggers, such as 'New Chat' in LiveChat, to initiate an action in Microsoft Teams, like sending a channel message.

Can I send LiveChat transcripts to a Microsoft Teams channel?

Yes, you can send chat transcripts from LiveChat to a specific Microsoft Teams channel by configuring an action within our integration platform. After setting the trigger as 'Chat Closed' in LiveChat, you can create an action that posts the transcript details into your chosen Teams channel.

Is it possible to receive notifications in Microsoft Teams when a new chat starts in LiveChat?

Certainly! You can set up a notification system where whenever a new chat begins on LiveChat, a trigger activates and sends an alert to your selected Microsoft Teams channel so you're always informed of new interactions.

How do I manage user authentication for both LiveChat and Microsoft Teams during integration?

During the integration setup on our platform, you'll need to authenticate both your LiveChat and Microsoft Teams accounts. We ensure that this process is secure and straightforward by guiding you through the required permissions that let our system access necessary data from both services.

What triggers are available for integrating LiveChat with Microsoft Teams?

Our system provides various triggers for integrating these two applications, including 'New Chat', 'New Ticket', and 'Updated Chat Status' from LiveChat. These triggers will initiate corresponding actions within your configured Microsoft Teams workflows.

Can I customize messages sent from LiveChat to appear differently in Microsoft Teams?

Yes, when setting up the integration on our platform, you have options to customize how messages appear once they reach your chosen channels or users in Microsoft Teams. This includes adding team-specific headers or reformatting text as needed for clarity or emphasis.

Are there limitations on the number of actions I can automate between LiveChat and Microsoft Teams?

While we offer robust features for automation between these platforms, the number of Zaps (automation tasks) you can create may depend on your current subscription plan with us. However, within each Zap involving multiple steps, you'll have flexibility over how many actions are executed following any trigger event.

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About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
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About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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