LiveChat + Microsoft Teams integrations
Send new LiveChat tickets to Microsoft Teams as chat messages
Stay on top of customer support with this efficient workflow that connects LiveChat and Microsoft Teams. When a new ticket is created in LiveChat, a chat message will be sent in Microsoft Teams, making it easy for your team to respond quickly and collaborate on resolving customer issues. Enhance your support process and improve customer satisfaction with this seamless automation.
- When this happens...New TicketTriggers when the ticket is created.
- automatically do this!Send Chat MessageSends a message to an existing chat.
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More things you can do with LiveChat and Microsoft Teams
Discover other triggers and actions you can use with LiveChat and Microsoft Teams
- Chat Changed
Triggers when the tag list for a particular chat was changed.
Try ItTriggerInstant - New Chat
Triggers when the chat is started.
Try ItTriggerInstant - New Visitor in Queue
Triggers when a visitor enters queue.
Try ItTriggerInstant - TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling
- Finished Chat
Triggers when the chat is ended.
Try ItTriggerInstant - New Ticket
Triggers when the ticket is created.
Try ItTriggerInstant - TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
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Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.






