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LiveChat + Microsoft Teams

Send new LiveChat tickets to Microsoft Teams as chat messages

Stay on top of customer support with this efficient workflow that connects LiveChat and Microsoft Teams. When a new ticket is created in LiveChat, a chat message will be sent in Microsoft Teams, making it easy for your team to respond quickly and collaborate on resolving customer issues. Enhance your support process and improve customer satisfaction with this seamless automation.

Stay on top of customer support with this efficient workflow that connects LiveChat and Microsoft Teams. When a new ticket is created in LiveChat, a chat message will be sent in Microsoft Teams, making it easy for your team to respond quickly and collaborate on resolving customer issues. Enhance your support process and improve customer satisfaction with this seamless automation.

  1. When this happens...
    LiveChatLiveChat
    New Ticket

    Triggers when the ticket is created.

    TriggerInstant
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • LiveChat triggers, actions, and search

    Chat Changed

    Triggers when the tag list for a particular chat was changed.

    Trigger
    Instant
    Try It
  • LiveChat triggers, actions, and search

    New Chat

    Triggers when the chat is started.

    Trigger
    Instant
    Try It
  • LiveChat triggers, actions, and search

    New Visitor in Queue

    Triggers when a visitor enters queue.

    Trigger
    Instant
    Try It

    • TeamRequired

    • ChannelRequired

    • Member

    • Highlight Word

    Trigger
    Scheduled
    Try It
  • LiveChat triggers, actions, and search

    Finished Chat

    Triggers when the chat is ended.

    Trigger
    Instant
    Try It
  • LiveChat triggers, actions, and search

    New Ticket

    Triggers when the ticket is created.

    Trigger
    Instant
    Try It

    • TeamRequired

    Trigger
    Scheduled
    Try It

    • ChatRequired

    • Exclude messages by you?

    Trigger
    Scheduled
    Try It
livechat logo
livechat logo

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn more

Related categories

  • Customer Support
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

Related categories

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  • Notify Microsoft Teams with new messages for every new visitor in LiveChat queue

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