Connect LiveChat and ChatGPT (OpenAI) to power AI-driven automation

No-code AI automation
Full audit trails and controls
SOC 2 and GDPR compliant
Easy visual workflow builder
9,000+ apps, 450+ AI tools
Free tier available

Choose a Trigger

Choose an Action

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate LiveChat with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.

Add your action

An action happens after the trigger—such as "Analyze Images" in ChatGPT (OpenAI).

You’re connected!

Zapier seamlessly connects LiveChat and ChatGPT (OpenAI), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
Try It
New Chat
Triggers when the chat is started.
Trigger
Instant
Try It
New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
Try It
- Message
- Image
  Required
- Max Tokens
Action
Write
- Text to Be Analyzed
  Required
- Info_1
- Max Tokens
- Model
  Required
- Temperature
Action
Write

- User Message
  Required
- Model
  Required
- Use Latest Stable Version
- Memory Key
- User Name
- Assistant Name
- Assistant Instructions
- Max Tokens
- Temperature
- Top P
- Info_2
Action
Write
- Text to Be Classified
  Required
- Categories
  Required
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write

- Text to embed
  Required
- Model
- Dimensions
- Encoding format
Action
Write
- File
  Required
- Prompt
- Response Format
- Timestamp Granularity
- Language of the Audio
- Temperature
Action
Write
- Unstructured Text
  Required
- Model
  Required
- Description
  Required
- Values to Extract
  Required
Action
Write
- Prompt
  Required
- Model
- User
Action
Write
- Text to Be Summarized
  Required
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- File
  Required
- Prompt
- Response Format
- Temperature
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Filename To Search For
  Required
- File_purpose_to_search_for
Action
Search
- Video
  Required
Action
Search
- Filename To Search For
  Required
- File_purpose_to_search_for
- File
  Required
- Purpose
Action
Search or write

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
Try It
New Ticket
Triggers when the ticket is created.
Trigger
Instant
Try It
- Message
- Images
  Required
- Max Tokens
Action
Write
- Text to Be Analyzed
  Required
- Model
  Required
- Analysis Type
  Required
- Info_1
Action
Write
- Beta_info
- Content
- Images
- Yes or no questions
- Pick one: name
- Pick one: question
- Pick one: options
- Scale: name
- Scale: question
- Scale: levels, lowest at top
- Minimum confidence
- When an answer is unsure
Action
Write
- Copy
- Moderation Model
  Required
- Text to be classified
- Images to Moderate
Action
Write
- Model
  Required
- User Message
  Required
- Instructions
- Info_2
- Use Prompt Template
- Images
- File_clarification
- Files
- Max Tokens
- Tool Choice
- Parallel Tool Calls
- Max Tool Calls
- Tools
- Response Format
- Advanced_warning
- Memory Key
- Prompt Cache Key
- Safety Identifier
- Metadata
Action
Write
- Image
  Required
- Mask
- Prompt
  Required
- Model
- End user ID
Action
Write
- Prompt
  Required
- Model
- Duration (seconds)
- Resolution
Action
Write
- Unstructured Text
  Required
- Model
  Required
- Description
  Required
- Values to Extract
  Required
Action
Write
- Info_1
- Info_2
- Model
  Required
- Prompt
  Required
- Temperature
- Maximum Length
- Stop Sequences
- Top P
- Frequency Penalty
- Presence Penalty
Action
Write
- Info_1
- Info_2
- Model
  Required
- Text
  Required
- Voice
  Required
- Response_format
- Speed
Action
Write
- Recipient Name
  Required
- Recipient Email
  Required
- From Name
  Required
- Email Prompt
  Required
- Tone
  Required
- Body Type
  Required
- Info_3
- Model
  Required
- Max Tokens
- Temperature
- Top P
Action
Write
- Conversation ID
  Required
Action
Search
- Response ID
  Required
Action
Search
- Query
  Required
- Documents
  Required
Action
Search

For AI agents & developers

Use LiveChat and ChatGPT (OpenAI) with AI agents and code

Beyond Zap workflows. Call LiveChat and ChatGPT (OpenAI) actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose LiveChat and ChatGPT (OpenAI) actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Analyze Images

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger LiveChat and ChatGPT (OpenAI) actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* livechat / chatgpt action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use LiveChat and ChatGPT (OpenAI)

Summarize LiveChat conversations with AI.

When a chat ends in LiveChat, Zapier can use ChatGPT to generate a concise summary of the conversation. This helps business owners stay informed of customer interactions without reading full transcripts, saving valuable time while ensuring no key details are missed.

Business Owner

Try it

Classify customer inquiries for marketing insights.

Use automation to categorize incoming chats from LiveChat by sentiment or topic. For example, Zapier can automatically feed each new LiveChat conversation to ChatGPT, which analyzes the text sentiment or classifies it by themes (e.g., product questions, complaints). This enables the marketing team to identify trends and allocate resources more strategically.

Marketing & Marketing Ops

Try it

Learn how to automate ChatGPT (OpenAI) on the Zapier blog

Make work flow with AI

Level up your LiveChat to ChatGPT (OpenAI) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about LiveChat + ChatGPT (OpenAI) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveChat and ChatGPT (OpenAI)

How can I integrate LiveChat with ChatGPT?

To integrate LiveChat with ChatGPT, use our platform to set up triggers in ChatGPT that respond to messages received in LiveChat. You'll need to connect both services through our interface and configure how they should interact, including defining which actions ChatGPT should take based on specific triggers from LiveChat.

What kinds of trigger events are available when integrating LiveChat and ChatGPT?

When integrating LiveChat with ChatGPT, you can use triggers such as 'New Message', 'Agent Assigned', or 'Chat Closed'. These triggers allow you to specify when ChatGPT should take action, such as starting a custom greeting or providing an automated response.

Can I customize the responses generated by ChatGPT for my live chats?

Yes, we allow full customization of the responses generated by ChatGPT. You can design conversations tailor-fitted to your business needs by specifying scripts or message flows influenced by certain trigger conditions.

Is it possible to automate responses for specific keywords in chat messages?

Certainly! Our integration lets you define keywords that trigger specific responses from ChatGPT. This keyword-trigger mapping allows your LiveChat system to provide immediate and relevant information automatically.

How do I ensure a seamless handover between a bot response and a human agent using this integration?

To ensure smooth transitions between bot and human agents, set up clear escalation paths within your trigger-action pairs. Define rules where specific phrases or inquiries escalate the conversation and notify human agents instantly.

Are there any limitations when using this integration in terms of message volume or users?

There may be certain limitations depending on your subscription plan related to message volume per month or the number of user seats supported. We recommend checking your current plan details or contacting support for precise limits applicable to your account.

What actions can be executed automatically once a trigger event occurs in LiveChat?

Once a trigger occurs in LiveChat, actions like sending predefined replies via ChatGPT, logging information into CRM systems, updating ticket statuses, or notifying other departments can be executed automatically through our integration setup options.

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About ChatGPT (OpenAI)

ChatGPT is an AI tool built by OpenAI that enables conversational automation.