LiveAgent + Simplesat + Filter by Zapier
Add customers to groups in LiveAgent for new positive feedback in Simplesat
This Zapier template will add a customer to a group in LiveAgent when new positive feedback is received in Simplesat. This way you can keep track of your promoters and reach out to them directly to leverage their positive sentiments into testimonials or upsells.
This Zapier template will add a customer to a group in LiveAgent when new positive feedback is received in Simplesat. This way you can keep track of your promoters and reach out to them directly to leverage their positive sentiments into testimonials or upsells.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Add Customer to Group
Add customer to group.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
Only continue if...Required
About LiveAgent
LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more
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Customer SupportAbout Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
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Zapier Interfaces
App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.