Cognito Forms + Freshservice

Cognito Forms + Freshservice integrations

Create tickets in Freshservice for new entries in Cognito Forms

Automate your customer support process with this simple and efficient workflow. When a new entry is submitted in Cognito Forms, a corresponding support ticket is created in Freshservice instantly. This ensures timely response to customer queries and boosts customer satisfaction, helping you prioritize your focus on resolving problems rather than on manual data entry.

When this happens...
New EntryTriggers when someone fills out your form.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with Cognito Forms and Freshservice

Discover other triggers and actions you can use with Cognito Forms and Freshservice

- Form
  Required
Trigger
Instant
Try It
- Form
  Required
Trigger
Instant
Try It
- Form
  Required
- Id
  Required
Action
Write
- Form
  Required
- Availability Start
- Availability End
- Not Available Message
Action
Write
- Form
  Required
- Entry Id
  Required
- Template Number
  Required
Action
Search

- Form
  Required
- Entry View ID
  Required
- Max Results per Page
- Skip Count
- Return IDs Only
Action
Search
New User
Triggers when a new User is created.
Trigger
Instant
Try It

Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

- Form
  Required
Trigger
Instant
Try It
- Form
  Required
Action
Write
- Id
  Required
- Form
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Form
  Required
- Id
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Cognito Forms

Cognito Forms is an easy-to-use form builder that allows users to quickly build a form, include it on their website, and start capturing entries without having to do any development.

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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