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Cognito Forms + Freshservice

Create tickets in Freshservice for new entries in Cognito Forms

Automate your customer support process with this simple and efficient workflow. When a new entry is submitted in Cognito Forms, a corresponding support ticket is created in Freshservice instantly. This ensures timely response to customer queries and boosts customer satisfaction, helping you prioritize your focus on resolving problems rather than on manual data entry.

Automate your customer support process with this simple and efficient workflow. When a new entry is submitted in Cognito Forms, a corresponding support ticket is created in Freshservice instantly. This ensures timely response to customer queries and boosts customer satisfaction, helping you prioritize your focus on resolving problems rather than on manual data entry.

  1. When this happens...
    Cognito FormsCognito Forms
    New Entry

    Triggers when someone fills out your form.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    • IdRequired

    Action
    Write
    • FormRequired

    • Availability Start

    • Availability End

    • Not Available Message

    Action
    Write
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    Action
    Write
    • IdRequired

    • FormRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About Cognito Forms

Cognito Forms is an easy-to-use form builder that allows users to quickly build a form, include it on their website, and start capturing entries without having to do any development.
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Related categories

  • Forms & Surveys

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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