Azure DevOps + ManageEngine ServiceDesk Plus Cloud
Generate work items in Azure DevOps for new requests in ManageEngine ServiceDesk Plus Cloud
When a new request arises in ManageEngine ServiceDesk Plus Cloud, this workflow streamlines your process by creating a corresponding work item in Azure DevOps. This integration ensures your DevOps team is promptly alerted of new tasks, improving workflow efficiency and response times without manual intervention.
When a new request arises in ManageEngine ServiceDesk Plus Cloud, this workflow streamlines your process by creating a corresponding work item in Azure DevOps. This integration ensures your DevOps team is promptly alerted of new tasks, improving workflow efficiency and response times without manual intervention.
- When this happens...New Request
Triggers when a new request is created.
- automatically do this!Create Work Item
Create a new work item.
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Service Desk InstanceRequired
Name
Product
State
Vendor
Site
Purchase Cost
Asset Tag
Location
Try ItService Desk InstanceRequired
Subject
Requester
Status
Technician (email address)
Site
Group
Priority
Urgency
Impact
Mode
Category
Sub Category
Item
Asset
Try ItTitleRequired
DescriptionRequired
Priority
Announcement Type
Services Involved
Email Users
Public View
Create Request
Creates a new request.
Service Desk InstanceRequired
Title
Requester
Site
Group
Change Owner (email address)
Change Type
Priority
Urgency
Impact
Change Risk
Reasons of Change
Category
Sub Category
Item
Asset
Try ItService Desk InstanceRequired
Trigger ModuleRequired
Execute OnRequired
Trigger Conditions
Try ItCreate Change
Creates a new change.
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
