Put ManageEngine ServiceDesk Plus Cloud to work with AI and enterprise-grade automation
Automate smarter with ManageEngine ServiceDesk Plus Cloud and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
- Free tier available
Or pick an app to pair with
ConnectWise Manage
CRM (Customer Relationship Management)
Jira Software Cloud
Project Management
Salesforce
CRM (Customer Relationship Management)
ClickUp
Project Management
monday.com
Project Management
WhatsApp Notifications
Communication, Notifications, Phone & SMS
Azure DevOps
Developer Tools, Microsoft
Jira Service Management
Customer Support
Google Forms
Forms & Surveys, Google
ConnectWise Manage
CRM (Customer Relationship Management)
Jira Software Cloud
Project Management
Salesforce
CRM (Customer Relationship Management)
ClickUp
Project Management
monday.com
Project Management
WhatsApp Notifications
Communication, Notifications, Phone & SMS
ConnectWise Manage
CRM (Customer Relationship Management)
Jira Software Cloud
Project Management
Salesforce
CRM (Customer Relationship Management)
ClickUp
Project Management
monday.com
Project Management
WhatsApp Notifications
Communication, Notifications, Phone & SMS
Azure DevOps
Developer Tools, Microsoft
Jira Service Management
Customer Support
Google Forms
Forms & Surveys, Google
Join millions worldwide who automate their work using Zapier
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
ActionWrite- Create Request
Creates a new request.
ActionWrite
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Try ItTriggerInstant- Create Change
Creates a new change.
ActionWrite - Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
ActionWrite
For builders
Let your AI safely access ManageEngine ServiceDesk Plus Cloud
Go beyond Zap workflows. Install Zapier in your AI to call ManageEngine ServiceDesk Plus Cloud actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in ManageEngine ServiceDesk Plus Cloud from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose ManageEngine ServiceDesk Plus Cloud actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a ManageEngine ServiceDesk Plus Cloud connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "manageengine-servicedesk-cloud", owner: "me" });
await zapier.runAction({
app: 'manageengine-servicedesk-cloud',
action: 'create_announcement',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
ManageEngine ServiceDesk Plus Cloud Help & Support
Common questions
About ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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