Connect Microsoft Excel and ManageEngine ServiceDesk Plus Cloud to unlock the power of automation

Yes, by setting up a trigger for new row additions in Excel, we can automate the creation of a corresponding ticket in ServiceDesk Plus Cloud. This requires specifying which data from the Excel sheet should populate fields in the ticket.

You can configure an action that triggers whenever there's an update to a ticket or another module in ServiceDesk Plus Cloud. This action will push specific updates back into your chosen Excel spreadsheet, ensuring data consistency.

Absolutely. We support setting up triggers based on conditions defined in your Excel spreadsheets. For example, if certain conditions are met (like a deadline being exceeded), it can trigger actions to escalate tickets within ServiceDesk Plus Cloud.

A variety of data types can be synchronized between the two platforms, such as ticket ID, status, priority levels, and assigned technician names. You can customize what specific data points are shared based on your operational needs.

While direct formula execution isn't supported during integration, you can set up automatic triggers based on calculated values or criteria resulting from your formulas to initiate updates or create entities within ServiceDesk Plus Cloud.

Linking multiple sheets is feasible though it requires defining clear mapping rules for each sheet. The system needs to understand how each column relates to fields within ServiceDesk Plus Cloud for seamless integration.

Synchronization frequency depends on how configurations are set up; we offer options ranging from real-time synchronizations upon changes being detected, to scheduled intervals depending on user preferences and requirements.