Integrate Azure DevOps with ManageEngine ServiceDesk Plus Cloud to automate your work

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ManageEngine ServiceDesk Plus CloudManageEngine ServiceDesk Plus Cloud
2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Azure DevOps with ManageEngine ServiceDesk Plus Cloud - no code necessary. See how you can get setup in minutes.

Select a trigger from Azure DevOps

A trigger is an event that starts your Zap and runs the workflow. For example, with Azure DevOps, a trigger could be "Completed Build."
A trigger is the event that kicks off your automated workflow.

Setup an action from ManageEngine ServiceDesk Plus Cloud

An action is what takes place after the automation is triggered. For example, with ManageEngine ServiceDesk Plus Cloud, the action could be "Create Announcement."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Azure DevOps to ManageEngine ServiceDesk Plus Cloud

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Azure DevOps to ManageEngine ServiceDesk Plus Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Azure DevOps + ManageEngine ServiceDesk Plus Cloud integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and ManageEngine ServiceDesk Plus Cloud

We facilitate the integration between Azure DevOps and ManageEngine ServiceDesk Plus Cloud through specific triggers and actions that automate workflows. By configuring the connection, you can set up triggers such as 'New Work Item' in Azure DevOps and corresponding actions like 'Create Request' or 'Update Request' in ServiceDesk Plus Cloud.

Key triggers include events like 'New Work Item', 'Work Item Updated', or 'Build Completed' in Azure DevOps. Corresponding actions in ManageEngine ServiceDesk Plus Cloud can be 'Create Request', 'Update Request', or 'Add Note to Request'. These help streamline task management across both platforms.

Yes, you can customize which data fields are transferred from a new work item in Azure DevOps to a request in ManageEngine ServiceDesk Plus Cloud. This setup allows mapping of specific fields such as title, description, priority, etc., according to your organizational needs.

Absolutely. We allow updates to existing requests in ManageEngine based on changes made to work items in Azure DevOps. For instance, status changes or additional comments can trigger updates to keep both platforms synchronized.

Authentication is handled via OAuth tokens or API keys depending on your organization's security policies. It ensures secure communication between Azure DevOps and ManageEngine ServiceDesk Plus Cloud while respecting user permissions and access levels.

If a trigger doesn’t initiate the intended action, we recommend checking the connection settings first, ensuring both systems have proper authentication, and verifying that trigger conditions match actual changes occurring within Azure DevOps.

Yes, testing is possible before fully deploying the integration into a live environment. This involves setting up sandbox environments for both applications where you can run initial tests, adjust mappings of data fields, and fine-tune triggers without affecting real data transactions.

Connect Azure DevOps and ManageEngine ServiceDesk Plus Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Azure DevOps and ManageEngine ServiceDesk Plus Cloud to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Build Definition
      Required
    • Build Status
    • Project
      Required
    Trigger
    Instant
    Try It
    • Project
      Required
    • Repository
      Required
    • Branch
    Trigger
    Instant
    Try It
    • Project
      Required
    • Area Path
    • Work Item Type
    Trigger
    Instant
    Try It
    • Project
      Required
    • Build Definition
      Required
    Action
    Write
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About Azure DevOps
Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.
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    About ManageEngine ServiceDesk Plus Cloud
    ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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