Connect AI Chat for Business and Email by Zapier to power AI-driven automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate AI Chat for Business with Email by Zapier - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Conversation Rated" from AI Chat for Business.

Add your action

An action happens after the trigger—such as "Send Outbound Email" in Email by Zapier.

You’re connected!

Zapier seamlessly connects AI Chat for Business and Email by Zapier, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Conversation Rated
Triggers when a conversation receives a satisfaction rating.
Trigger
Polling
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New Lead
Triggers when a lead is captured or scored.
Trigger
Polling
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New Contact
Triggers when a new contact is created in your organization.
Trigger
Polling
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- Contact ID
  Required
- Tag
  Required
Action
Write
- Bot
  Required
- Message
  Required
- Conversation ID
  Required
Action
Write

- Contact ID
  Required
- Lead Status
  Required
Action
Write
- Conversation ID
  Required
Action
Search

- Account_wide_copy
- Email address type
Trigger
Instant
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- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

New Handoff Request
Triggers when a visitor requests a human agent.
Trigger
Polling
Try It
Low Satisfaction Rating
Triggers when a conversation receives a 1 or 2 star rating.
Trigger
Polling
Try It
New Conversation
Triggers when a new conversation is started with a bot.
Trigger
Polling
Try It
- Email
  Required
- Name
- Phone
- Company
- Tags
- Lead Status
- Lead Score
- Lead Source
Action
Write
- Contact ID
  Required
- Email
- Name
- Phone
- Company
- Tags
- Lead Status
- Lead Score
- Lead Source
Action
Write
- Email
- Name
- Phone
- Lead Status
Action
Search
- Name
Action
Search
- Setup Directions
Trigger
Instant
Try It

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect AI Chat for Business and Email by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Email by Zapier on the Zapier blog

Make work flow with AI

Level up your AI Chat for Business to Email by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About AI Chat for Business

AI Chat for Business is a business messaging platform that enables automated customer responses across multiple communication platforms.

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Related categories

AI Chatbots

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

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