Acuity Scheduling + Zendesk Integrations

How to connect Acuity Scheduling + Zendesk

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Supported triggers and actions

What does this mean?

Appointment Start
Triggers a specified time before an appointment starts.
Trigger
Scheduled
New Appointment
Triggers when a new appointment is scheduled.
Trigger
Instant
Appointment Canceled
Triggers when an appointment is canceled.
Trigger
Instant
Appointment Rescheduled
Triggers when an appointment in Acuity gets rescheduled.
Trigger
Instant
New Product Order
Triggers when a new order is completed.
Trigger
Instant

Add Coupon Code
Adds a new coupon code.
Action
Write
Add Package Code
Adds a new package code.
Action
Write

Add Blocked Off Time
Block off a new range of time on your schedule.
Action
Write

Acuity Scheduling
Finds an existing appointment by appointment ID.
Scheduled
Action
Acuity Scheduling
Find existing appointments from client info.
Scheduled
Action
Zendesk
Triggers when a new group is created.
Scheduled
Trigger
Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action

How Acuity Scheduling + Zendesk Integrations Work

Step 1: Authenticate Acuity Scheduling and Zendesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Acuity Scheduling + Zendesk

About Acuity Scheduling

Easy online appointment scheduling software. Save time by having clients book appointments, complete custom intake forms, and pay in advance 24/7 anywhere in the world.

Learn more