Connect Microsoft Outlook and TOPdesk to power AI-driven automation
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
- Free tier available
Launch your first automated workflow
Start with a template that brings Microsoft Outlook and TOPdesk together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Microsoft Outlook with TOPdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Calendar Event Start" from Microsoft Outlook.
Add your action
An action happens after the trigger—such as "Create an Incident" in TOPdesk.
You’re connected!
Zapier seamlessly connects Microsoft Outlook and TOPdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Shared Inbox
- Parent Folder
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
- Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItTriggerInstant - Calendar
Try ItTriggerPolling- Parent Folder
- Child Folder
Try ItTriggerPolling
For AI agents & developers
Use Microsoft Outlook and TOPdesk with AI agents and code
Beyond Zap workflows. Call Microsoft Outlook and TOPdesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
Connect via Zapier MCP
Expose Microsoft Outlook and TOPdesk actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
Call from code with the Zapier SDK
Trigger Microsoft Outlook and TOPdesk actions from backend services, scripts, or agent code.
Install
# TypeScript / Node npm install @zapier/zapier-sdk
Run an action
import { createZapierSdk } from '@zapier/zapier-sdk';
const zapier = createZapierSdk();
await zapier.runAction({ /* microsoft-outlook / topdesk action */ });There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Connect Microsoft Outlook and TOPdesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Microsoft Outlook on the Zapier blog
Make work flow with AI
Frequently Asked Questions about Microsoft Outlook + TOPdesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Outlook and TOPdesk
How do I set up a new integration between Microsoft Outlook and TOPdesk?
To set up an integration between Microsoft Outlook and TOPdesk, navigate to our integrations page and select both Microsoft Outlook as the trigger app and TOPdesk as the action app. Follow the instructions on your screen to authorize both accounts.
What triggers are available for Microsoft Outlook when integrating with TOPdesk?
The available triggers for Microsoft Outlook include New Email, New Contact, and New Calendar Event. These can initiate appropriate actions within TOPdesk.
What actions can be automated in TOPdesk when integrating with Microsoft Outlook?
You can automate actions such as creating incidents or updating items in TOPdesk when an email is received or a calendar event is created in Microsoft Outlook.
Can I customize which emails from Outlook create tickets in TOPdesk?
Yes, you can customize your integration by setting filters so that only specific emails trigger ticket creation in TOPdesk. This makes the process more efficient by generating tickets only from relevant messages.
Is it possible to sync calendar events between Microsoft Outlook and TOPdesk?
Currently, our integration supports creating tasks or incidents in TOPdesk based on new calendar events in Microsoft Outlook but doesn’t facilitate direct bi-directional calendar syncing.
Are there any specific permissions required to integrate these tools?
You'll need sufficient permissions to access both your Microsoft account for Outlook activities and the necessary administrative rights within your TOPdesk account for executing actions.
What should I do if my integration between Microsoft Outlook and TOPdesk stops working?
If your integration stops working, ensure that both accounts are still authorized, check if there have been any recent changes to login credentials or permissions, and review any error messages through our dashboard for troubleshooting guidance.
