Microsoft Outlook + TOPdesk integrations
Send email notifications through Microsoft Outlook for updated incidents in TOPdesk
Streamline your communication process with this workflow that links TOPdesk and Microsoft Outlook. Each time there's an update in an incident within TOPdesk, an email is directly sent from Microsoft Outlook. This ensures your team is always updated about changes, without the need of manual intervention, contributing to a coordinated and transparent working environment.
- When this happens...Updated IncidentTriggers when an Incident is updated.
- automatically do this!Send EmailSend an email from your Outlook account.
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More things you can do with TOPdesk and Microsoft Outlook
Discover other triggers and actions you can use with TOPdesk and Microsoft Outlook
- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
ActionWrite
- Operator Group
Try ItTriggerPolling- Operator Group
Try ItTriggerPolling- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
ActionWrite- Incident numberRequired
- Invisible for caller
ActionSearch
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