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Microsoft Outlook + TOPdesk

Microsoft Outlook + TOPdesk

Microsoft Outlook + TOPdesk integrations

Send email notifications through Microsoft Outlook for updated incidents in TOPdesk

Streamline your communication process with this workflow that links TOPdesk and Microsoft Outlook. Each time there's an update in an incident within TOPdesk, an email is directly sent from Microsoft Outlook. This ensures your team is always updated about changes, without the need of manual intervention, contributing to a coordinated and transparent working environment.

  1. When this happens...
    Updated Incident
    Updated Incident
    Updated IncidentTriggers when an Incident is updated.
  2. automatically do this!
    Send Email
    Send Email
    Send EmailSend an email from your Outlook account.
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More things you can do with TOPdesk and Microsoft Outlook

Discover other triggers and actions you can use with TOPdesk and Microsoft Outlook

    • Trigger Condition
      Required
    • Status (First or second line)
      Required
    • Category
    • Subcategory
    • Operator Group
    • Supplier
    Trigger
    Polling
    Try It
    • Trigger Condition
      Required
    • External Number Filled Condition
    • Level (First or second line)
      Required
    • Entry type
    • Call type
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Supplier
    • Status (Processing Status)
    Trigger
    Polling
    Try It
    • Trigger Condition
      Required
    • External Number Filled Condition
    • Level (First or second line)
      Required
    • Entry type
    • Call Type
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Supplier
    • Status (Processing Status)
    Trigger
    Polling
    Try It
    • Incident Number
      Required
    • Brief description
    • Action
    • Set action invisible for caller
    • External Number
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Target Date
    • Operator Group
    • Status
    • Closure code
    • Feedback Rating
    • Feedback Message
    • Id
    • Type
    • Date
    Action
    Write
    • Operator Group
    Trigger
    Polling
    Try It
    • Operator Group
    Trigger
    Polling
    Try It
    • Incident status
    • Caller Type
      Required
    • Brief description
    • Request
    • Action
    • Set action invisible for caller
    • Entry type
    • Call type
    • Category
    • Subcategory
    • External Number
    • Impact
    • Urgency
    • Priority
    • Operator group
    • Processing Status
    • Closure code
    • Supplier
    • Feedback Rating
    • Feedback Message
    • Major Call
    • Linked to Major Call
    • Id
    • Type
    • Date
    Action
    Write
    • Incident number
      Required
    • Invisible for caller
    Action
    Search
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About Microsoft Outlook
Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
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About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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