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Microsoft Outlook logoMicrosoft Outlook logo
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Microsoft Outlook + TOPdesk

Microsoft Outlook + TOPdesk

Microsoft Outlook + TOPdesk integrations

Send an email in Microsoft Outlook for new major incidents in TOPdesk

Stay alert and responsive with this seamless workflow that connects TOPdesk and Microsoft Outlook. When a new major incident occurs within TOPdesk, an email is promptly sent via Microsoft Outlook, ensuring the right people are notified immediately. This automation enhances communication while easing incident management procedures.

  1. When this happens...
    New Major Incident
    New Major Incident
    New Major IncidentTriggers when a new Major Incident is created.
  2. automatically do this!
    Send Email
    Send Email
    Send EmailSend an email from your Outlook account.
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More things you can do with TOPdesk and Microsoft Outlook

Discover other triggers and actions you can use with TOPdesk and Microsoft Outlook

    • Trigger Condition
      Required
    • Status (First or second line)
      Required
    • Category
    • Subcategory
    • Operator Group
    • Supplier
    Trigger
    Polling
    Try It
    • Trigger Condition
      Required
    • External Number Filled Condition
    • Level (First or second line)
      Required
    • Entry type
    • Call type
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Supplier
    • Status (Processing Status)
    Trigger
    Polling
    Try It
    • Trigger Condition
      Required
    • External Number Filled Condition
    • Level (First or second line)
      Required
    • Entry type
    • Call Type
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Supplier
    • Status (Processing Status)
    Trigger
    Polling
    Try It
    • Incident Number
      Required
    • Brief description
    • Action
    • Set action invisible for caller
    • External Number
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Target Date
    • Operator Group
    • Status
    • Closure code
    • Feedback Rating
    • Feedback Message
    • Id
    • Type
    • Date
    Action
    Write
    • Operator Group
    Trigger
    Polling
    Try It
    • Operator Group
    Trigger
    Polling
    Try It
    • Incident status
    • Caller Type
      Required
    • Brief description
    • Request
    • Action
    • Set action invisible for caller
    • Entry type
    • Call type
    • Category
    • Subcategory
    • External Number
    • Impact
    • Urgency
    • Priority
    • Operator group
    • Processing Status
    • Closure code
    • Supplier
    • Feedback Rating
    • Feedback Message
    • Major Call
    • Linked to Major Call
    • Id
    • Type
    • Date
    Action
    Write
    • Incident number
      Required
    • Invisible for caller
    Action
    Search
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About Microsoft Outlook
Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
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topdesk logo
About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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