Microsoft Outlook + TOPdesk integrations
Send an email in Microsoft Outlook for new major incidents in TOPdesk
Stay alert and responsive with this seamless workflow that connects TOPdesk and Microsoft Outlook. When a new major incident occurs within TOPdesk, an email is promptly sent via Microsoft Outlook, ensuring the right people are notified immediately. This automation enhances communication while easing incident management procedures.
- When this happens...New Major IncidentTriggers when a new Major Incident is created.
- automatically do this!Send EmailSend an email from your Outlook account.
- Free forever for core features
- 14 day trial for premium features & apps
More things you can do with TOPdesk and Microsoft Outlook
Discover other triggers and actions you can use with TOPdesk and Microsoft Outlook
- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Try ItTriggerPolling- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
ActionWrite
- Operator Group
Try ItTriggerPolling- Operator Group
Try ItTriggerPolling- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
ActionWrite- Incident numberRequired
- Invisible for caller
ActionSearch
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
Related categories





