Popular ways to use TOPdesk workflows

• Send MessageBird SMS messages for new major incidents in TOPdesk

  

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  TOPdesk, MessageBird

  TOPdesk + MessageBird

  More details

  1. 

     When this happens

     Step 1: New Major Incident

  2. 

     Then do this

     Step 2: Send SMS

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  Send MessageBird SMS messages for new major incidents in TOPdesk

  

  by Zapier

  Zapier

  Send MessageBird SMS messages for new major incidents in TOPdesk

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  • 
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  TOPdesk, MessageBird

  TOPdesk + MessageBird

• Send Microsoft Teams channel messages for new major incidents in TOPdesk

  

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  TOPdesk, Microsoft Teams

  TOPdesk + Microsoft Teams

  More details

  1. 

     When this happens

     Step 1: New Major Incident

  2. 

     Then do this

     Step 2: Send Channel Message

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  Send Microsoft Teams channel messages for new major incidents in TOPdesk

  

  by Zapier

  Zapier

  Send Microsoft Teams channel messages for new major incidents in TOPdesk

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  TOPdesk, Microsoft Teams

  TOPdesk + Microsoft Teams

• Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

  

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  TOPdesk, Jira Software Cloud

  TOPdesk + Jira Software Cloud

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  1. 

     When this happens

     Step 1: New Second Line Incident

  2. 

     Then do this

     Step 2: Create Issue

  3. 

     Then do this

     Step 3: Update Incident

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  Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

  

  by Zapier

  Zapier

  Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

  Try it

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  TOPdesk, Jira Software Cloud

  TOPdesk + Jira Software Cloud

• Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

  

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  TOPdesk, Azure DevOps

  TOPdesk + Azure DevOps

  More details

  1. 

     When this happens

     Step 1: New Second Line Incident

  2. 

     Then do this

     Step 2: Create Work Item

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  Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

  

  by Zapier

  Zapier

  Add Azure DevOps work items from new Second Line incidents logged in TOPdesk

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  TOPdesk, Azure DevOps

  TOPdesk + Azure DevOps

• Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

  

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  Microsoft Teams, TOPdesk

  Microsoft Teams + TOPdesk

  More details

  1. 

     When this happens

     Step 1: New Channel Mention

  2. 

     Then do this

     Step 2: Create an Incident

  3. 

     Then do this

     Step 3: Send Channel Message

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  Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

  

  by Zapier

  Zapier

  Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

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  Microsoft Teams, TOPdesk

  Microsoft Teams + TOPdesk

• Create TOPdesk incidents for new or updated PagerDuty incidents

  

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  PagerDuty, TOPdesk

  PagerDuty + TOPdesk

  More details

  1. 

     When this happens

     Step 1: New or Updated Incident

  2. 

     Then do this

     Step 2: Create an Incident

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  Create TOPdesk incidents for new or updated PagerDuty incidents

  

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  Create TOPdesk incidents for new or updated PagerDuty incidents

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  PagerDuty, TOPdesk

  PagerDuty + TOPdesk

• Create TOPdesk incidents from new Google Sheets rows

  

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  Google Sheets, TOPdesk

  Google Sheets + TOPdesk

  More details

  1. 

     When this happens

     Step 1: New Spreadsheet Row

  2. 

     Then do this

     Step 2: Create an Incident

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  Create TOPdesk incidents from new Google Sheets rows

  

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  Zapier

  Create TOPdesk incidents from new Google Sheets rows

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  Google Sheets, TOPdesk

  Google Sheets + TOPdesk

• Create TOPdesk incidents from new Google Forms responses

  

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  Google Forms, TOPdesk

  Google Forms + TOPdesk

  More details

  1. 

     When this happens

     Step 1: New Form Response

  2. 

     Then do this

     Step 2: Create an Incident

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  Create TOPdesk incidents from new Google Forms responses

  

  by Zapier

  Zapier

  Create TOPdesk incidents from new Google Forms responses

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  • 
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  Google Forms, TOPdesk

  Google Forms + TOPdesk

• 

  New Major Incident

  Triggers when a new Major Incident is created.

  Trigger

  Scheduled
• 

  New First Line Incident

  Triggers when a new first line incident is created.

  Trigger

  Scheduled
• 

  New Incident

  Triggers when a new incident is created.

  Trigger

  Scheduled
• 

  New Second Line Incident

  Triggers when a new second line incident is created.

  Trigger

  Scheduled
• 

  Updated Incident

  Triggers when an Incident is updated

  Trigger

  Scheduled
• 

  Create an Incident

  Create an incident

  Action

  Write
• 

  Update Incident

  Update incident by number

  Action

  Write
• 

  Find Branch

  Find a branch by name

  Action

  Search
• TOPdesk

  Find a person based on their name

  Scheduled

  Action

• TOPdesk

  Find incident by number

  Scheduled

  Action