MessageBird + TOPdesk

MessageBird + TOPdesk integrations

Send MessageBird SMS messages for new major incidents in TOPdesk

Want to know as soon as there’s an incident, wherever you are? This integration will send you an SMS message via MessageBird for every new major incident in TOPdesk. That way, you can take the required action immediately.

When this happens...
New Major IncidentTriggers when a new Major Incident is created.
TriggerPolling
automatically do this!
Send SMSSend an SMS message to any country.
ActionWrite

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More things you can do with TOPdesk and MessageBird

Discover other triggers and actions you can use with TOPdesk and MessageBird

- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident Number
  Required
Action
Search
- Originator
  Required
- Body
  Required
- Recipients
  Required
- Reference
- Validity
- Flash Message
- Gateway
- Datacoding
- Scheduled Datetime
Action
Write

- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Incident status
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search
- Msisdn
  Required
- First Name
- Last Name
- Custom 1
- Custom 2
- Custom 3
- Custom 4
- Group IDs
Action
Write
- Body
  Required
- Originator
- Recipients
  Required
- Reference
- Language
- Voice
- Repeat
- If Machine
- Machine Detection Timeout
Action
Write

About MessageBird

Send SMS and voice messages to any country. Easily done via our website, email or your own software (API). No setup fees. No monthly fees.

HelpHelp

Related categories

Phone & SMS

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Learn moreLearn moreHelpHelp

Related categories

IT Operations