MessageBird + TOPdesk
Send MessageBird SMS messages for new major incidents in TOPdesk
Want to know as soon as there’s an incident, wherever you are? This integration will send you an SMS message via MessageBird for every new major incident in TOPdesk. That way, you can take the required action immediately.
Want to know as soon as there’s an incident, wherever you are? This integration will send you an SMS message via MessageBird for every new major incident in TOPdesk. That way, you can take the required action immediately.
- When this happens...New Major Incident
Triggers when a new Major Incident is created.
- automatically do this!Send SMS
Send an SMS message to any country.
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- 14 day trial for premium features & apps
Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller
About MessageBird
Send SMS and voice messages to any country. Easily done via our website, email or your own software (API). No setup fees. No monthly fees.
Related categories
About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.