Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged
If you want to link TOPdesk and Jira to let different departments work together, this is the Zap for you. With this integration in place, any time you create a Second Line Ticket in TOPdesk, you'll automatically send the information to Jira and update the TOPdesk ticket with relevant Jira information.
If you want to link TOPdesk and Jira to let different departments work together, this is the Zap for you. With this integration in place, any time you create a Second Line Ticket in TOPdesk, you'll automatically send the information to Jira and update the TOPdesk ticket with relevant Jira information.
- When this happens...New Second Line Incident
Triggers when a new second line incident is created.
- automatically do this...Create Issue
Creates a new issue.
- then do this!Update Incident
Update incident by number
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller