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TOPdesk + Jira Software Cloud

Create Jira Software Cloud issues and update TOPdesk incidents when new second line incidents are logged

If you want to link TOPdesk and Jira to let different departments work together, this is the Zap for you. With this integration in place, any time you create a Second Line Ticket in TOPdesk, you'll automatically send the information to Jira and update the TOPdesk ticket with relevant Jira information.

If you want to link TOPdesk and Jira to let different departments work together, this is the Zap for you. With this integration in place, any time you create a Second Line Ticket in TOPdesk, you'll automatically send the information to Jira and update the TOPdesk ticket with relevant Jira information.

  1. When this happens...
    TOPdeskTOPdesk
    New Second Line Incident

    Triggers when a new second line incident is created.

    TriggerScheduled
  2. automatically do this...
    Jira Software CloudJira Software Cloud
    Create Issue

    Creates a new issue.

    ActionWrite
  3. then do this!
    TOPdeskTOPdesk
    Update Incident

    Update incident by number

    ActionWrite
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Supported triggers and actions

What does this mean?
topdesk logo
topdesk logo

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

  • IT Operations
jira-software logo
jira-software logo

About Jira Software Cloud

Jira Software is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to cloud-hosted instances of Jira.

Related categories

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