Microsoft Teams + Microsoft Teams + TOPdesk
Microsoft Teams + Microsoft Teams + TOPdesk
Microsoft Teams + Microsoft Teams integrations
Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams
You want your service desk to help users as quickly as possible, so let this Zap save you time by letting it automatically create a call in TOPdesk when a user @mentions your service desk in a Teams channel. And because it cuts out the manual labour, it reduces the risk of copy/paste errors too.
- When this happens...New Channel MentionTriggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
- automatically do this...Create an IncidentCreate an incident
- then do this!Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
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More things you can do with Microsoft Teams and TOPdesk
Discover other triggers and actions you can use with Microsoft Teams and TOPdesk
- TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling- TeamRequired
Try ItTriggerPolling- TeamRequired
- ChannelRequired
Try ItTriggerPolling
- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling- New Chat
Triggers when a new chat is created.
Try ItTriggerPolling - TeamRequired
- ChannelRequired
Try ItTriggerPolling- TeamRequired
- Channel NameRequired
- Description
- Favorite for All?
ActionWrite
About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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