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Microsoft Teams + TOPdesk

Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

You want your service desk to help users as quickly as possible, so let this Zap save you time by letting it automatically create a call in TOPdesk when a user @mentions your service desk in a Teams channel. And because it cuts out the manual labour, it reduces the risk of copy/paste errors too.

You want your service desk to help users as quickly as possible, so let this Zap save you time by letting it automatically create a call in TOPdesk when a user @mentions your service desk in a Teams channel. And because it cuts out the manual labour, it reduces the risk of copy/paste errors too.

  1. When this happens...
    Microsoft TeamsMicrosoft Teams
    New Channel Mention

    Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.

    TriggerScheduled
  2. automatically do this...
    TOPdeskTOPdesk
    Create an Incident

    Create an incident

    ActionWrite
  3. then do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • TeamRequired

    • ChannelRequired

    • Member

    • Highlight Word

    Trigger
    Scheduled
    Try It
  • Microsoft Teams triggers, actions, and search

    New Chat

    Triggers when a new chat is created.

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • ChannelRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    Action
    Write
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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  • Microsoft
  • Team Chat

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About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

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