ConnectWise Manage + Microsoft Teams
Send Microsoft Teams channel messages for new or updated tickets in ConnectWise Manage
When customers have new or updated tickets, you'll want immediate notification to go out to your team. This integration makes it easy by automatically sending a channel message in Microsoft Teams when there is a new or updated ticket in ConnectWise Manage. Now your team will always be notified of incoming tickets and they can prioritize the work.
When customers have new or updated tickets, you'll want immediate notification to go out to your team. This integration makes it easy by automatically sending a channel message in Microsoft Teams when there is a new or updated ticket in ConnectWise Manage. Now your team will always be notified of incoming tickets and they can prioritize the work.
- When this happens...New/Updated Ticket
Triggers when a service ticket is created and/or updated.
- automatically do this!Send Channel Message
Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.
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New, Updated or Both
Company Filter
Contact Type Filter
Specific Contact Filter
Try ItNew, Updated or Both
Service Board Filter
Specific Service Ticket Filter
Project Filter
Try ItCompany NameRequired
IdentifierRequired
TypeRequired
StatusRequired
Site NameRequired
Address 1
Address 2
City
State
Zip Code
Country Name
Phone Number
Website
Market
Source
Number of Employees
Territory
SummaryRequired
CompanyRequired
Record TypeRequired
Priority
New, Updated or Both
Board Filter
Project Filter
Try ItNew Territory
Triggers when a new territory is created.
Try ItFirst NameRequired
Last NameRequired
Title
Email
Default Email
Phone Number
Default Phone
Phone Type
Type
Company
Primary Contact
Relationship
Department
Address 1
Address 2
City
State
Zip Code
Country Name
Ticket TypeRequired
TextRequired
Detail Description
Internal Analysis
Resolution
