Plek + TOPdesk

Plek + TOPdesk integrations

Send chat messages to Plek groups for new TOPdesk incidents

When a new incident is created in TopDesk, a chat message will be sent to a group in Plek. Make sure you select the Plek group you want to send the chat message to. Feel free to edit the message by adding or removing fields. You can reduce the number of messages by setting up additional filtering.

When this happens...
New IncidentTriggers when a new incident is created.
TriggerPolling
automatically do this!
Send Chat Message to GroupSend a chat message to a selected group.
ActionWrite

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More things you can do with TOPdesk and Plek

Discover other triggers and actions you can use with TOPdesk and Plek

- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident Number
  Required
Action
Search
- Group
- Title
  Required
- Content
  Required
Action
Write

- UserID
  Required
Action
Write
- Group
  Required
- Message
  Required
Action
Write

- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Incident status
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search
- Name
Trigger
Instant
Try It
- First Name
  Required
- Last Name
  Required
- Email
  Required
- Role
  Required
- Groups (Optional)
- Send Magic Login Link Email
- Disable welcome mail for created user
Action
Write
- Group
  Required
- Title
  Required
- Content
  Required
- Attachments
Action
Write

About Plek

Plek is a social intranet and internal communication tool.

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Related categories

Team Collaboration

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

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Related categories

IT Operations