Loading

Plek + TOPdesk

Send chat messages to Plek groups for new TOPdesk incidents

When a new incident is created in TopDesk, a chat message will be sent to a group in Plek. Make sure you select the Plek group you want to send the chat message to. Feel free to edit the message by adding or removing fields. You can reduce the number of messages by setting up additional filtering.

When a new incident is created in TopDesk, a chat message will be sent to a group in Plek. Make sure you select the Plek group you want to send the chat message to. Feel free to edit the message by adding or removing fields. You can reduce the number of messages by setting up additional filtering.

  1. When this happens...
    TOPdeskTOPdesk
    New Incident

    Triggers when a new incident is created.

    TriggerScheduled
  2. automatically do this!
    PlekPlek
    Send Chat Message to Group

    Send a chat message to a selected group.

    ActionWrite
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

What does this mean?
    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It
    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It
    • Operator Group

    • Category

    • Subcategory

    • Supplier

    Trigger
    Scheduled
    Try It
    • Incident NumberRequired

    • Brief description

    • Action

    • Set action invisible for caller

    • External Number

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Target Date

    • Operator Group

    • Status

    • Closure code

    • Feedback Rating

    • Feedback Message

    • Id

    • Type

    • Date

    Action
    Write
    • Operator Group

    Trigger
    Scheduled
    Try It
    • Operator Group

    Trigger
    Scheduled
    Try It
    • Incident status

    • Caller TypeRequired

    • Brief description

    • Request

    • Action

    • Set action invisible for caller

    • Entry type

    • Call type

    • Category

    • Subcategory

    • External Number

    • Impact

    • Urgency

    • Priority

    • Operator group

    • Processing Status

    • Closure code

    • Supplier

    • Feedback Rating

    • Feedback Message

    • Major Call

    • Linked to Major Call

    • Id

    • Type

    • Date

    Action
    Write
    • Incident numberRequired

    • Invisible for caller

    Action
    Search
plek-da88420 logo
plek-da88420 logo

About Plek

Plek is a social intranet and internal communication tool.
Help

Related categories

  • Team Collaboration
topdesk logo
topdesk logo

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories