Send chat messages to Plek groups for new TOPdesk incidents
When a new incident is created in TopDesk, a chat message will be sent to a group in Plek. Make sure you select the Plek group you want to send the chat message to. Feel free to edit the message by adding or removing fields. You can reduce the number of messages by setting up additional filtering.
When a new incident is created in TopDesk, a chat message will be sent to a group in Plek. Make sure you select the Plek group you want to send the chat message to. Feel free to edit the message by adding or removing fields. You can reduce the number of messages by setting up additional filtering.
- When this happens...New Incident
Triggers when a new incident is created.
- automatically do this!Send Chat Message to Group
Send a chat message to a selected group.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItOperator Group
Category
Subcategory
Supplier
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller