Todoist + Freshdesk Integrations

How to connect Todoist + Freshdesk

Zapier lets you send info between Todoist and Freshdesk automatically—no code required.

When this happens...

New Completed Task

Only for Todoist Premium users! Triggers when you complete a task (including recurring tasks) on a project.

automatically do this!

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Popular Todoist + Freshdesk workflows

Our most popular Zap! arrow pointing down

Create Todoist tasks from new Freshdesk tickets
Freshdesk + Todoist
More details
When this happens
Step 1: New Ticket
Then do this
Step 2: Create Task
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Create Todoist tasks from new Freshdesk tickets
Create Todoist tasks from new Freshdesk tickets
Freshdesk + Todoist

Supported triggers and actions

What does this mean?

New Completed Task
Trigger
Scheduled
New Incomplete Task
Triggers when you add an incomplete task to a project.
Trigger
Scheduled
New Project
Triggers when a new project is created.
Trigger
Scheduled
Invite User to Project
Sends an e-mail to a person, inviting them to use one of your projects. .
Action
Write
Mark Task as Completed
Marks a task as being completed.
Action
Write

Move Task to Section
Move a Task to a different Section.
Action
Write
Add Comment to Task
Adds a comment to a task (only available for Todoist Premium users).
Action
Write

Add Comment to Project
Adds a new comment to a project (only available for Todoist Premium users).
Action
Write

Todoist
Creates a new project.
Scheduled
Action
Todoist
Creates a new task.
Scheduled
Action
Todoist
Updates an existing task.
Scheduled
Action
Todoist
Finds a project (by name/title).
Scheduled
Action
Todoist
Finds a task.
Scheduled
Action
Todoist
Searches for a user who is connected/shared with your account.
Scheduled
Action
Todoist
Find or Create project.
Scheduled
Action
Todoist
Find or Create project.
Scheduled
Action
Todoist
Find or Create Item
Scheduled
Action
Freshdesk
Triggers when there is a new ticket is created in Freshdesk.
Instant
Trigger
Freshdesk
Triggers when a new customer is created.
Instant
Trigger
Freshdesk
Triggers when a Note is added to a Ticket.
Instant
Trigger
Freshdesk
Triggers when a Ticket is updated.
Instant
Trigger
Freshdesk
Triggers when a user is updated.
Instant
Trigger
Freshdesk
Add Private or Public notes to a Freshdesk Support Ticket.
Scheduled
Action
Freshdesk
Allows you to create a Company entry in Freshdesk.
Scheduled
Action
Freshdesk
Creates a Forum under a Category.
Scheduled
Action
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action

How Todoist + Freshdesk Integrations Work

Step 1: Authenticate Todoist + Freshdesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Todoist + Freshdesk

About Todoist

Managing millions of tasks, Todoist is an online task management app and todo list. It has Web, iPhone, Android, Chrome, Firefox, Outlook flavors (and more!).

Learn More

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.