Snappy

Get to know Snappy

Replying to emails doesn't have to be difficult, either. You can use a chat-like reply box right on your dashboard to bulk reply to multiple tickets at once, using Markdown to format your plain-text messages. Or, select a message, and you'll see all of its details, customer info, previous conversations and more, as you'd expect in a support app. Interestingly, Snappy puts your reply box on the far left of the screen, so you can see the entire conversation while you're writing your reply instead of having to scroll back up to see the message again.

Something else you'll notice when you open a message is that Snappy is really snappy. Messages load instantly, as do other sections of the Snappy app. You'll never have to waste time waiting for a support email page to load again.

You'll also never have to waste time re-typing the same answers over-and-over, either. Instead, you can save those as Phrases, then insert them into new emails to fill in parts of your reply. Snappy's support center also includes an FAQs section, where you'll have to write all of your documentation in question and answer format. That's brilliant since the answers are then perfect for use in email replies—and Snappy includes an FAQ button in your email editor so you can insert them in a click.

Between answering emails and filling out your FAQ library with new common answers, you'll quickly find your whole day taken up in support. But you don't have to do it alone. On the far right of your Snappy dashboard, you'll find a Wall tab with an internal social network just for your support team. You can write a message letting your team know what you're working on, where you're having trouble, and more. Or, if you're stuck on a ticket—or want to share a particularly fun interaction—you can share it to the team wall, marking it as a question, bug, or brag for everyone to like or comment on.

Staying focused on your support messages is tough, but Snappy helps out with a streamlined support tool that offers just the basics in a fast, easy-to-use interface. It's a great help desk choice if you're looking for a simple app that makes replying to emails easier than ever.

Do more with Snappy

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Connect to 2,000+ Apps
Integrate Slack with Snappy

Slack

Team Chat
Integrate Evernote with Snappy

Evernote

Notes
Integrate Reddit with Snappy

Reddit

Social Media Accounts

1 Zap template

Integrate Google Sheets with Snappy

Google Sheets

Google +1Google, Spreadsheets

1 Zap template

Integrate ActiveCampaign with Snappy

ActiveCampaign

Marketing Automation
Integrate Trello with Snappy

Trello

Project Management

1 Zap template

Integrate Facebook Lead Ads with Snappy

Facebook Lead Ads

Ads & Conversion +2Ads & Conversion, Facebook, Premium
Integrate Instagram with Snappy

Instagram

Facebook +1Facebook, Social Media Accounts
Integrate Wufoo with Snappy

Wufoo

Forms & Surveys
Integrate MySQL with Snappy

MySQL

Databases +1Databases, Premium
Integrate Basecamp 3 with Snappy

Basecamp 3

Project Management
Integrate Mailchimp with Snappy

Mailchimp

Email Newsletters
Integrate Salesforce (Legacy) with Snappy

Salesforce (Legacy)

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Desk with Snappy

Desk

Customer Support
Integrate Gmail with Snappy

Gmail

Email +1Email, Google
Integrate Google Calendar with Snappy

Google Calendar

Calendar +1Calendar, Google
Integrate Acuity Scheduling with Snappy

Acuity Scheduling

Scheduling & Booking
Integrate Dropbox with Snappy

Dropbox

File Management & Storage
Integrate Shopify with Snappy

Shopify

eCommerce +1eCommerce, Premium
Integrate Todoist with Snappy

Todoist

Task Management

1 Zap template

Integrate Twilio with Snappy

Twilio

Phone & SMS
Integrate JotForm with Snappy

JotForm

Forms & Surveys
Integrate Infusionsoft by Keap with Snappy

Infusionsoft by Keap

Marketing Automation +1Marketing Automation, Premium
Integrate QuickBooks Online with Snappy

QuickBooks Online

Accounting +1Accounting, Premium
Integrate Podio with Snappy

Podio

Project Management
Integrate Ninja Forms with Snappy

Ninja Forms

Forms & Surveys +1Forms & Surveys, WordPress
Integrate HubSpot with Snappy

HubSpot

Marketing Automation
Integrate Firebase / Firestore with Snappy

Firebase / Firestore

Databases
Integrate RingCentral with Snappy

RingCentral

Phone & SMS
Integrate SQL Server with Snappy

SQL Server

Databases +1Databases, Premium
Integrate Wrike with Snappy

Wrike

Project Management
Integrate Box with Snappy

Box

File Management & Storage
Integrate Emma with Snappy

Emma

Email Newsletters
Integrate Caspio Cloud Database with Snappy

Caspio Cloud Database

Databases
Integrate Amazon SES with Snappy

Amazon SES

Amazon +2Amazon, Premium, Transactional Email
Integrate CallFire with Snappy

CallFire

Phone & SMS
Integrate MongoDB with Snappy

MongoDB

Databases
Integrate Azure Web Apps with Snappy

Azure Web Apps

Microsoft +1Microsoft, Website Builders
Integrate Project Manager with Snappy

Project Manager

Project Management

1 Zap template

Integrate WordPress (Legacy) with Snappy

WordPress (Legacy)

Website Builders +1Website Builders, WordPress
Integrate Demio with Snappy

Demio

Webinars
Integrate Trigger with Snappy

Trigger

Project Management
Integrate Webflow with Snappy

Webflow

Website Builders
Integrate LinkedIn with Snappy

LinkedIn

Microsoft +1Microsoft, Social Media Accounts
Integrate Zoom with Snappy

Zoom

Video Conferencing
Integrate GigaBook with Snappy

GigaBook

Scheduling & Booking
Integrate Zillow Tech Connect with Snappy

Zillow Tech Connect

CRM (Customer Relationship Management)
Integrate InvoiceBerry with Snappy

InvoiceBerry

Accounting
Integrate vzaar with Snappy

vzaar

Video & Audio

Screenshots

Snappy Alternatives

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Freshdesk

Customer Support

Streak

CRM (Customer Relationship Management)

Help Scout

Customer Support

SupportBee

Customer Support

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