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- New TicketTriggers when a new ticket is added.Trigger
- New Unassigned TicketTriggers on any new, unassigned tickets from a mailbox.Trigger
- New Waiting Ticket Assigned to MeTriggers on and waiting ticket assigned to you.Trigger
- New Wall PostTriggers when a new post is added to the team wall.Trigger
- Create Wall PostCreates a post on the team wall.Action
- Create Note As CustomerCreates a note as the customer.Action
- Create Note To CustomerCreates a note to the customer.Action