How to connect New Relic Insights + Wootric by InMoment
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- New Custom EventCreate a new custom event inside New Relic Insights for tracking.Action
- Detractor ResponseTriggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).Trigger
- Promoter ResponseTriggers when a new response is created with an NPS high score (9-10), CSAT high score (4-5) or CES high score (6-7).Trigger
- New ResponseTriggers when a new NPS survey response is submitted.Trigger
- Create End UserCreates a new end user.Action
- Step 1: Authenticate New Relic Insights and Wootric by InMoment.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
Wootric by InMoment collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.