Drift Integrations
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Add new Drift leads to HubSpot
If HubSpot is your marketing automation system of choice, you can use Drift as another means to get qualified leads, and still keep everything in one place. After you've activated this automation, all new leads from Drift will be added to HubSpot as well so you never miss a single one.
How this Drift-HubSpot integration works
- A new lead is created in Drift when somebody writes into live chat and enters their email address
- Zapier adds that lead to HubSpot
Apps involved
- Drift
- HubSpot
Add new contacts in Drift as rows in Google Sheets
Sometimes you want flexibility and nothing more than a list of all of your new leads. With this automation on your dashboard, all new leads added in Drift will automatically be added as a new row in Google Sheets, allowing you to parse through all their details at will.
How this Drift-Google Sheets integration works
- A new lead is created in Drift
- Zapier creates a new row with that lead's email address in Google Sheets
Apps involved
- Drift
- Google Sheets
Create Zendesk tickets when Drift conversations are closed
Zendesk carries your customers through to a speedy resolution, but sometimes they come in through other channels. Set up this automation with Drift, and we'll route all of those customers to your helpdesk, too. It will trigger whenever you close a conversation on Drift, neatly transitioning the discussion into Zendesk so your team can quickly take it over from there.
How this Drift-Zendesk integration works
- A conversation is closed in Drift
- Zapier created a new ticket on in Zendesk
Apps involved
- Drift
- Zendesk
Add new Drift conversations to a contact record in Salesforce
Salesforce is your source of truth for customer and lead data. So it stands to reason you should capture your conversations with them on the platform. This Zapier integration can make it happen for you: Any time a lead or customer starts a new conversation with your company via live chat, that will be added to their record in Salesforce automatically.
How this Drift-Salesforce integration works
- A new conversation is started in Drift
- Zapier adds a link to the conversation on the matching contact record in Salesforce
Apps involved
- Drift
- Salesforce
Add new Drift leads to Salesforce
If you're looking to generate more leads by using live chat or targeted messages, you can now make sure all of those leads make it into your system: Set up this automation and Zapier will do the rest. From then on, any new leads created in Drift will automatically be added to your Salesforce account without fail
How this Drift-Salesforce integration works
- A new lead is created in Drift
- Zapier adds that lead to Salesforce
Apps involved
- Drift
- Salesforce
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Drift Integration Details
Launched on Zapier May 20, 2016
Zapier combines Triggers (like "Conversation Closed") and Actions (like "Create or Update Contact From External") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Drift Triggers, Searches, and Actions are supported by Zapier:
Triggers when a conversation is closed.
Triggers when an email address is collected from a lead.
Triggers when a conversation is started.
Triggers when a User reaches a Goal with a specific Lead Stage.
Triggers each time a new message in a conversation is received.
Triggers when a new contact is created through drift.identify. Unless specified by the Drift team, use the "new lead" trigger.
Triggers when a User has hit a goal within a playbook.
Creates or updates a contact.
Logs an event for a contact.
Updates an existing contact.
Lookup data for an existing user by their anonymous id.
Lookup User information by their end user id.
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