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Jira Service Management + Twilio Integrations

How to connect Jira Service Management + Twilio

Zapier lets you send info between Jira Service Management and Twilio automatically—no code required. With 5,000+ supported apps, the possibilities are endless.

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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • Api Docs Info

      API docs for Jira Service Management are located here https://developer.atlassian.com/cloud/jira/service-desk/rest/

    • HTTP MethodRequired

    • URLRequired

      Requests can only be made to domains associated by this application.

    • Query String Parameters

      These params will be URL-encoded and appended to the URL when making the request.

    • Headers

      Authentication headers are included automatically

    • Additional Request Headers

      Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

    • Body

      Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.

    Action
    Write
  • Twilio triggers, actions, and search

    New Call

    Triggered when a call is finished on your Twilio number.

    Trigger
    Instant
    Try It
    • To NumberRequired

      Choose the phone number in your Twilio account you want to watch for new SMS.

    • Apply US Prefix

      Automatically add 1 to 10 digits US based numbers.

    Trigger
    Scheduled
    Try It

How Jira Service Management + Twilio Integrations Work

  1. Step 1: Authenticate Jira Service Management and Twilio.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

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