HelpDesk + Slack
Send direct messages in Slack for new tickets in HelpDesk
Streamline your support process with this seamless workflow. Whenever a new ticket is created in HelpDesk, a corresponding direct message is sent instantly through Slack. This automation ensures your team stays informed and can respond promptly to customer issues, improving overall customer service.
Streamline your support process with this seamless workflow. Whenever a new ticket is created in HelpDesk, a corresponding direct message is sent instantly through Slack. This automation ensures your team stays informed and can respond promptly to customer issues, improving overall customer service.
- When this happens...New Ticket
Triggers when a new support ticket is created.
- automatically do this!Send Direct Message
Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
- Free forever for core features
- 14 day trial for premium features & apps
New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
