HelpDesk + Slack
Update Slack with channel messages when ticket tags change in HelpDesk
Stay updated with ticket status changes in HelpDesk without needing to leave your Slack channel. This workflow springs into action when your ticket tags get modified in HelpDesk and posts a message in your chosen Slack channel. It's an efficient solution to ensure your team is instantly informed about important changes, boosting productivity and improving response times.
Stay updated with ticket status changes in HelpDesk without needing to leave your Slack channel. This workflow springs into action when your ticket tags get modified in HelpDesk and posts a message in your chosen Slack channel. It's an efficient solution to ensure your team is instantly informed about important changes, boosting productivity and improving response times.
- When this happens...Ticket Tags Changed
Triggers when tags are changed in a ticket.
- automatically do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
