Connect HelpDesk to Slack and automate any workflow

Google Logo Start with Google for free
2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate HelpDesk with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from HelpDesk

A trigger is an event that starts your Zap and runs the workflow. For example, with HelpDesk, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected HelpDesk to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

Connect HelpDesk and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Connect HelpDesk and Slack to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
Start here
arrow pointing down
Start here
arrow pointing down
Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • HelpDesk triggers, actions, and search
    Ticket Assignment Changed

    Triggers when ticket changes assignment.

    Try It
  • HelpDesk triggers, actions, and search
    New Message in a Ticket

    Triggers when there's a new message in a ticket.

    Try It
  • HelpDesk triggers, actions, and search
    Ticket Status Changed

    Triggers when ticket changes status.

    Try It
    • Requester email
    • Requester name
    • Ticket subject
    • Message text
    • Requester author
    • Ticket priority
    • Assigned team
    • Private message
    • Tags
    • People in the loop
    • Ticket followers (agents)
    • Upload transaction ID

Automate Slack: get inspired on the Zapier blog

helpdesk logo
About HelpDesk
HelpDesk is a ticketing software for effortless customer support
Related categories
  • Customer Support
slack logo
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Related categories
Similar apps
  • Chatwork
  • Team Chat
    Microsoft Teams integrationsMicrosoft Teams integrations
  • Microsoft Teams
  • Microsoft, Team Chat
    Twist integrationsTwist integrations
  • Twist
  • Team Chat

    Join millions worldwide who automate their work using Zapier

    Google Logo Sign up with Google