Create integrations between HelpDesk and Slack to automate any workflow
Quickly automate workflows with HelpDesk and Slack using Zapier's templates.
Our most popular template
Zapier lets you build automated workflows between two or more apps—no code necessary. These workflows are called Zaps, and this is how they work.
A trigger is where automation begins
Now it's time for action
And that's it! You've just created a Zap.
With Zapier's 6,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when a new support ticket is created.
Try It - Ticket Followers Changed
Triggers when followers change in a ticket.
Try It - Ticket Priority Changed
Triggers when ticket changes priority.
Try It - Ticket Tags Changed
Triggers when tags are changed in a ticket.
Try It
- Ticket Assignment Changed
Triggers when ticket changes assignment.
Try It - New Message in a Ticket
Triggers when there's a new message in a ticket.
Try It - Ticket Status Changed
Triggers when ticket changes status.
Try It - Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID