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Or pick an app to pair with
Slack
Team Chat
ChatBot.com
AI Chatbots
Google Forms
Forms & Surveys, Google
HubSpot
Marketing Automation
ClickUp
Project Management
LiveChat
Customer Support
Gmail
Email, Google
Facebook Messenger
Facebook, Social Media Marketing
Adafruit IO
Devices
Slack
Team Chat
ChatBot.com
AI Chatbots
Google Forms
Forms & Surveys, Google
HubSpot
Marketing Automation
ClickUp
Project Management
LiveChat
Customer Support
Slack
Team Chat
ChatBot.com
AI Chatbots
Google Forms
Forms & Surveys, Google
HubSpot
Marketing Automation
ClickUp
Project Management
LiveChat
Customer Support
Gmail
Email, Google
Facebook Messenger
Facebook, Social Media Marketing
Adafruit IO
Devices
Join millions worldwide who automate their work using Zapier
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when a new support ticket is created.
Try ItTriggerInstant - Ticket Followers Changed
Triggers when followers change in a ticket.
Try ItTriggerInstant - Ticket Priority Changed
Triggers when ticket changes priority.
Try ItTriggerInstant - Ticket Tags Changed
Triggers when tags are changed in a ticket.
Try ItTriggerInstant
- Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItTriggerInstant - New Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTriggerInstant - Ticket Status Changed
Triggers when ticket changes status.
Try ItTriggerInstant - Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
ActionWrite
For builders
Let your AI safely access HelpDesk.com
Go beyond Zap workflows. Install Zapier in your AI to call HelpDesk.com actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in HelpDesk.com from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose HelpDesk.com actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a HelpDesk.com connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "helpdeskcom", owner: "me" });
await zapier.runAction({
app: 'helpdeskcom',
action: 'ticketCreate',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
HelpDesk.com Help & Support
Common questions
About HelpDesk.com
HelpDesk.com is a ticketing platform for customer service teams. Use it to manage tickets from email, chat, and messaging in one queue.
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