GitHub + HelpDesk.com

Create issues in GitHub from new HelpDesk.com tickets

Create a GitHub Issue when you get a new ticket in HelpDesk.com.

When this happens...
New TicketTriggers when a new support ticket is created.
TriggerInstant
automatically do this!
Create IssueTriggers when a new issue is created in a specific repo.
ActionWrite

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More things you can do with HelpDesk.com and GitHub

Discover other triggers and actions you can use with HelpDesk.com and GitHub

New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- ID
  Required
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write

- ID
  Required
- Tags
  Required
Action
Write
- Transaction ID
  Required
- File content
  Required
- File name
Action
Write

- ID
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write
- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Head
Trigger
Polling
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- Which gists?
Trigger
Polling
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- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Who is requested to review?
- Repo
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Body
  Required
- Issue or Pull request
  Required
Action
Write
- Repository
  Required
- File Path
  Required
- Commit Message
  Required
- File Content
  Required
- File SHA (for updates)
- Branch
Action
Write
- Gist Filename
  Required
- Content of the Gist
  Required
- Description
- Make Gist Public?
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Write
- Repo
  Required
- Pull Request
  Required
- Comment
- Action
  Required
- Commit SHA
Action
Write
- Repo
  Required
- Pull Request
  Required
- Title
- Body
- State
- Base
Action
Write
- Repository
  Required
- File Path
  Required
- Branch, Tag, or Commit SHA
Action
Search
- Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Name (Login)
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Search or write

Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
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New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
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Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
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- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
  Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search
- Repo
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Issue_only
Trigger
Polling
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- Actor of Event
  Required
Trigger
Polling
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- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
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New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Polling
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- Repo
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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New Repository
Triggers when a new repository is created.
Trigger
Polling
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New Team
Triggers when you are added to a team.
Trigger
Polling
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- Repo
  Required
- Issue
  Required
- Labels
  Required
Action
Write
- Repository
  Required
- Branch Name
  Required
- Source Branch/SHA
  Required
Action
Write
- Repo
  Required
- Branch Name
  Required
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization Name
Action
Write
- Repo
  Required
- Issue
  Required
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Repository
  Required
- Branch Name
Action
Search
- Organization Name
  Required
- User Name (Login)
  Required
Action
Search
- Organization or User Name
- Repository Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Search or write

About GitHub

GitHub is the perfect place to share code and work collaboratively on private and open source software.

Learn moreLearn moreHelpHelp

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About HelpDesk.com

HelpDesk.com is a ticketing platform for customer service teams. Use it to manage tickets from email, chat, and messaging in one queue.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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Update issues in GitHub when HelpDesk.com ticket statuses change

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Update issues in GitHub when HelpDesk.com ticket statuses change