GitHub + HelpDesk.com

Update issues in GitHub when HelpDesk.com ticket statuses change

Keep your service workflows up to date with this Zap. Once it's active, this integration automatically updates an issue in GitHub when the ticket status of the same issue changes in HelpDesk.com.

When this happens...
Ticket Status ChangedTriggers when ticket changes status.
TriggerInstant
automatically do this!
Update IssueUpdate an existing issue.
ActionWrite

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More things you can do with HelpDesk.com and GitHub

Discover other triggers and actions you can use with HelpDesk.com and GitHub

New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- ID
  Required
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write

- ID
  Required
- Tags
  Required
Action
Write
- Transaction ID
  Required
- File content
  Required
- File name
Action
Write

- ID
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
- Head
Trigger
Polling
Try It
- Which gists?
Trigger
Polling
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- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Who is requested to review?
- Repo
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
- Body
  Required
- Issue or Pull request
  Required
Action
Write
- Repository
  Required
- File Path
  Required
- Commit Message
  Required
- File Content
  Required
- File SHA (for updates)
- Branch
Action
Write
- Gist Filename
  Required
- Content of the Gist
  Required
- Description
- Make Gist Public?
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Write
- Repo
  Required
- Pull Request
  Required
- Comment
- Action
  Required
- Commit SHA
Action
Write
- Repo
  Required
- Pull Request
  Required
- Title
- Body
- State
- Base
Action
Write
- Repository
  Required
- File Path
  Required
- Branch, Tag, or Commit SHA
Action
Search
- Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Name (Login)
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Search or write

Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
Try It
New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
  Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
- Repo
  Required
- Issue_only
Trigger
Polling
Try It
- Actor of Event
  Required
Trigger
Polling
Try It
- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
Try It
New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Polling
Try It
- Repo
Trigger
Polling
Try It
- Repo
  Required
Trigger
Polling
Try It
New Repository
Triggers when a new repository is created.
Trigger
Polling
Try It
New Team
Triggers when you are added to a team.
Trigger
Polling
Try It
- Repo
  Required
- Issue
  Required
- Labels
  Required
Action
Write
- Repository
  Required
- Branch Name
  Required
- Source Branch/SHA
  Required
Action
Write
- Repo
  Required
- Branch Name
  Required
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization Name
Action
Write
- Repo
  Required
- Issue
  Required
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Repository
  Required
- Branch Name
Action
Search
- Organization Name
  Required
- User Name (Login)
  Required
Action
Search
- Organization or User Name
- Repository Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Search or write

About GitHub

GitHub is the perfect place to share code and work collaboratively on private and open source software.

Learn moreLearn moreHelpHelp

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About HelpDesk.com

HelpDesk.com is a ticketing platform for customer service teams. Use it to manage tickets from email, chat, and messaging in one queue.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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Create issues in GitHub from new HelpDesk.com tickets