HelpDesk + Slack
Send Slack channel messages for new HelpDesk ticket messages
Stay informed about new messages in your HelpDesk tickets and collaborate promptly with your team by using this automation workflow. Whenever there's a new message in a HelpDesk ticket, this workflow will send a channel message in Slack, ensuring your team stays updated and can address the issue effectively. Keep your support team aligned and improve response times with this seamless integration.
Stay informed about new messages in your HelpDesk tickets and collaborate promptly with your team by using this automation workflow. Whenever there's a new message in a HelpDesk ticket, this workflow will send a channel message in Slack, ensuring your team stays updated and can address the issue effectively. Keep your support team aligned and improve response times with this seamless integration.
- When this happens...New Message in a Ticket
Triggers when there's a new message in a ticket.
- automatically do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
