Help Scout

Help Scout + Microsoft Office 365 Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and Microsoft Office 365, with as many as 33 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Help Scout + Microsoft Office 365 and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New Event

Triggers when an event is added to a calendar of your choice.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Contact

Triggers when a new contact is added.

Create Contact

Create a contact in your Office 365 account.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.

See Microsoft Office 365 Integrations