Google Docs + Zendesk

Create new Google Docs documents from templates each time there's a new action on Zendesk tickets

Boost your productivity by turning every new action on a ticket in Zendesk into a new document in Google Docs. This automation helps keep track of all the actions taken on your support tickets, ensuring nothing slips through the cracks. It's about time your customer service and documentation processes work seamlessly together.

Boost your productivity by turning every new action on a ticket in Zendesk into a new document in Google Docs. This automation helps keep track of all the actions taken on your support tickets, ensuring nothing slips through the cracks. It's about time your customer service and documentation processes work seamlessly together.

  1. When this happens...
    ZendeskZendesk
    New Action on Ticket

    Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

    TriggerPolling
  2. automatically do this!
    Google DocsGoogle Docs
    Create Document From Template

    Creates a new doc based on an existing one and can replace any placeholder variables found in your template doc, like {{name}}, {{email}}, etc.

    ActionWrite
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Supported triggers and actions

    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
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google-docs logo

About Google Docs

Google Docs is an online word processor that lets you create and format text documents. Collaboratively edit documents with other people in real time. We also support Google Sheets!
Learn more

Related categories

  • Documents
  • Google

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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