FuseDesk + OnceHub Integrations

How to connect FuseDesk + OnceHub

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Create FuseDesk cases for new OnceHub bookings

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Create FuseDesk cases for new OnceHub bookings

Details

Try it

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Supported triggers and actions

What does this mean?

Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Trigger
Instant
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Contact Created
Triggers when a new contact is created in FuseDesk
Trigger
Instant
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Department Added
Triggers when a Department is Added.
Trigger
Instant
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- Case SummaryRequired
- Case DetailsRequired
- Opened ByRequired
- DepartmentRequired
- Assign to Rep
- CRM Contact Id
- Email Address
- Status
- Case Tags
Action
Write
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write

- Status
- CRM Contact Id
- Email Address
- Rep
- Department
- Case Tags
- Case Tag Operator
- Case Summary
- Opened By
Action
Search
- Tag NameRequired
Action
Search or write

Contact Captured
Triggers when a contact is captured
Trigger
Instant
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Contact Updated
Triggers when a captured contact is updated
Trigger
Instant
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Conversation Abandoned
Triggers when a chatbot conversation is abandoned by a website visitor.
Trigger
Instant
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Conversation Started
Triggers when a website visitor starts interacting with your chatbot.
Trigger
Instant
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Booking Canceled
Triggers when an existing booking is cancelled.
Trigger
Instant
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Booking Completed
Triggers when the date and time for a booking has passed.
Trigger
Instant
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Booking Rescheduled
Triggers when a booking is rescheduled.
Trigger
Instant
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- Welcome
Action
Write
- Find Contact byRequired
Action
Search

Case Created
Triggers when a new FuseDesk case is created.
Trigger
Instant
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Contact Updated
Triggers when a contact is updated in FuseDesk
Trigger
Instant
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Rep Added
Triggers when a rep is added to FuseDesk.
Trigger
Instant
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- Case NumberRequired
- Case Status
- Rep
- Department
- CRM Contact Id
- Summary
- Details
Action
Write
- Contact IDRequired
- Updated First Name
- Updated Last Name
- Updated Primary Email Address
- Updated Secondary Email Address
- Updated Primary Phone Number
- Updated Secondary Phone Number
- Updated Website
- Updated Company Name
- Updated Time Zone
- Update Street Address, Line 1
- Update Street Address, Line 2
- Updated City
- Updated State / Region
- Updated Postal Code
- Updated Country
Action
Write
- Quick Search TextRequired
Action
Search
- Quick Search TextRequired
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Search or write
Contact Lifecycle Event
Triggers when a contact is captured or updated
Trigger
Instant
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Conversation Lifecycle Event
Triggers when the status of a conversation is changed to “Reached-out”, “Started”, “Closed”, or “Abandoned”.
Trigger
Instant
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Conversation Closed
Triggers when a chatbot conversation reaches its end, or when a website visitor engages with a new chatbot.
Trigger
Instant
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Booking Lifecycle Event
Triggers when the status of a booking is changed to “Scheduled”, “Rescheduled”, “Canceled”, “Completed”, or “No-show”.
Trigger
Instant
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Booking Cancelled and Rescheduled
Triggers when a booking is canceled and replaced by a new booking.
Trigger
Instant
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Booking No-Show
Triggers when the status of a booking is manually changed to “No-show”.
Trigger
Instant
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Booking Scheduled
Triggers when a new booking is scheduled.
Trigger
Instant
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- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

How FuseDesk + OnceHub Integrations Work

Step 1: Authenticate FuseDesk and OnceHub.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect FuseDesk + OnceHub

About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

Related categories

Customer Support

About OnceHub

Capture, qualify, and engage with inbound leads using ScheduleOnce, ChatOnce, FormOnce and SubmitOnce.

Learn more Help

Related categories

Scheduling & Booking

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FuseDesk + OnceHub Integrations

How to connect FuseDesk + OnceHub

Create FuseDesk cases for new OnceHub bookings

Create FuseDesk cases for new OnceHub bookings

Connect your apps and automate workflows

Case Closed

Contact Created

Department Added

Create FuseDesk Case

Case SummaryRequired

Case DetailsRequired

Opened ByRequired

DepartmentRequired

Assign to Rep

CRM Contact Id

Email Address

Status

Case Tags

Create Contact

First Name

Last Name

Primary Email Address

Dupe Check by Primary Email Address?

Secondary Email Address

Primary Phone Number

Secondary Phone Number

Website

Company Name

Time Zone

Street Address, Line 1

Street Address, Line 2

City

State / Region

Postal Code

Country

Find Case

Status

CRM Contact Id

Email Address

Rep

Department

Case Tags

Case Tag Operator

Case Summary

Opened By

Find or Create a Case Tag

Tag NameRequired

Contact Captured

Contact Updated

Conversation Abandoned

Conversation Started

Booking Canceled

Booking Completed

Booking Rescheduled

App Extensions (Beta)

Welcome

Find Contact

Find Contact byRequired

Case Created

Contact Updated

Rep Added

Update FuseDesk Case

Case NumberRequired

Case Status

Rep

Department

CRM Contact Id

Summary

Details

Update Contact

Contact IDRequired

Updated First Name

Updated Last Name

Updated Primary Email Address

Updated Secondary Email Address

Updated Primary Phone Number

Updated Secondary Phone Number

Updated Website

Updated Company Name

Updated Time Zone