Connect Email by Zapier and FuseDesk to power AI-driven automation

No-code AI automation
Full audit trails and controls
SOC 2 and GDPR compliant
Easy visual workflow builder
9,000+ apps, 450+ AI tools
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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Email by Zapier and FuseDesk together. Build enterprise-grade automation in minutes.

Our most popular template

Send emails for new reps added in FuseDesk
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FuseDesk + Email by Zapier

Send emails for new reps added in FuseDesk

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FuseDesk + Email by Zapier

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Email by Zapier with FuseDesk - no code necessary. See how you can get setup in minutes.

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Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Inbound Email" from Email by Zapier.

Add your action

An action happens after the trigger—such as "Create FuseDesk Case" in FuseDesk.

You’re connected!

Zapier seamlessly connects Email by Zapier and FuseDesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Account_wide_copy
- Email address type
Trigger
Instant
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- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write
Case Created
Triggers when a new FuseDesk case is created.
Trigger
Instant
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Contact Created
Triggers when a new contact is created in FuseDesk
Trigger
Instant
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Department Added
Triggers when a Department is Added.
Trigger
Instant
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- Case Summary
  Required
- Case Details
  Required
- Opened By
  Required
- Department
  Required
- Assign to Rep
- CRM Contact Id
- Email Address
- Status
- Case Tags
Action
Write
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write

- Status
- CRM Contact Id
- Email Address
- Rep
- Department
- Case Tags
- Case Tag Operator
- Case Summary
- Opened By
- Case Number
- Case ID
Action
Search
- Rep User ID
  Required
Action
Search

- Setup Directions
Trigger
Instant
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Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Trigger
Instant
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Case Updated
Triggers when an existing FuseDesk case is updated.
Trigger
Instant
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Contact Updated
Triggers when a contact is updated in FuseDesk
Trigger
Instant
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Rep Added
Triggers when a rep is added to FuseDesk.
Trigger
Instant
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- Case Number
  Required
- Case Status
- Rep
- Department
- CRM Contact Id
- Summary
- Details
Action
Write
- Contact ID
  Required
- Updated First Name
- Updated Last Name
- Updated Primary Email Address
- Updated Secondary Email Address
- Updated Primary Phone Number
- Updated Secondary Phone Number
- Updated Website
- Updated Company Name
- Updated Time Zone
- Update Street Address, Line 1
- Update Street Address, Line 2
- Updated City
- Updated State / Region
- Updated Postal Code
- Updated Country
Action
Write
- Quick Search Text
  Required
Action
Search
- Quick Search Text
  Required
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Search or write

For AI agents & developers

Use Email by Zapier and FuseDesk with AI agents and code

Beyond Zap workflows. Call Email by Zapier and FuseDesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Email by Zapier and FuseDesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Send Outbound Email
Create FuseDesk Case

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Email by Zapier and FuseDesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* email / fusedesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Email by Zapier and FuseDesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Email by Zapier on the Zapier blog

Make work flow with AI

Level up your Email by Zapier to FuseDesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Learn moreLearn moreHelpHelp

Related categories

Zapier

About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

HelpHelp

Related categories

Customer Support

Connect Email by Zapier and FuseDesk to power AI-driven automation

Launch your first automated workflow

Send emails for new reps added in FuseDesk

Send emails for new reps added in FuseDesk

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Email by Zapier and FuseDesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Email by Zapier and FuseDesk to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Email by Zapier on the Zapier blog

How to automatically email files to Google Drive

How to automatically save email attachments in Dropbox

How to send an email from a webhook

Make work flow with AI

Connect Email by Zapier to FuseDesk on the world's largest no-code automation platform