Facebook Messenger Help & Support

  • How to Get Started with Facebook Messenger on Zapier
  • Popular Things to do with Facebook Messenger
  • Common Problems with Facebook Messenger on Zapier

How to Get Started with Facebook Messenger on Zapier

When you start creating a Facebook Messenger Zap, you will be asked to connect your Facebook Messenger account.

Click to connect Facebook Messenger

You’ll now be asked to log into your Facebook Messenger account (unless you are already logged in).

Facebook Messenger Login pop up screen

You will be asked if you want to continue as a particular user.

Facebook Continue as user pop up screen

You will be asked what Facebook Pages you want to connect.

Facebook Allow pages pop up screen

Finally, you will be asked to give Zapier permission to access your account. Click "Done” to continue.

Facebook permissions pop up screen

It would then tell you that you've linked the Zapier Messenger app to Facebook.

Facebook connection confirmation page pop up screen

If all steps were successful your Facebook Messenger account will now be successfully connected.

Facebook Messenger connection successfull

Popular Things to do with Facebook Messenger

  • POST new Facebook Page messages to a webhook URL

    Facebook Messenger + Webhooks by Zapier

    Try It
  • Send Slack channel messages from new Facebook Page messages

    Facebook Messenger + Slack

  • Send new Facebook Page messages to a Discord channel

    Facebook Messenger + Discord

  • Create Google Sheets rows from new Facebook Page messages

    Facebook Messenger + Google Sheets

  • Send emails from new Facebook Page messages

    Facebook Messenger + Email by Zapier

  • Send new Facebook Page messages via Gmail

    Facebook Messenger + Gmail

Common Problems with Facebook Messenger on Zapier

24-Hour Messaging Window

Businesses have up to 24 hours to respond to a message sent by a person in Messenger when using standard messaging. More details on the policy are available on Facebook's doc.

I didn’t receive any information about the message sender

Facebook users have to opt-in to sharing their profile information, so it is only available some of the time. This is something that’s set on Facebook, your Zap can only get the information that’s available.

Here are some of the ways that users may opt in to sharing their information:

  • The person starts the conversation via a welcome screen and tapped the “Get Started” button.
  • The person starts the conversation by clicking a “Send to Messenger” button.
  • The person starts the conversation by sending a message.
  • The person starts the conversation by accepting a Page’s message request.
  • Your Messenger bot uses the askPermission() function of the Messenger Extensions SDK in the webview to ask for the user_profile permission.

Some cases where a user may not grant permission are:

You can find full details on Facebook’s Developer page.

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