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Email by Zapier + Zendesk

Send outbound emails with Email by Zapier when new actions on tickets happen in Zendesk

Streamline your customer service process with this workflow. When a new action on a ticket occurs in Zendesk, an email is promptly sent out via Email by Zapier. This system means you can stay on top of updates and ensure your clients receive timely responses, enhancing your customer service efficiency.

Streamline your customer service process with this workflow. When a new action on a ticket occurs in Zendesk, an email is promptly sent out via Email by Zapier. This system means you can stay on top of updates and ensure your clients receive timely responses, enhancing your customer service efficiency.

  1. When this happens...
    ZendeskZendesk
    New Action on Ticket

    Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

    TriggerScheduled
  2. automatically do this!
    Email by ZapierEmail by Zapier
    Send Outbound Email

    Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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email logo

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!
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Related categories

  • Email
  • Zapier
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